BJ's Tire Center

Rachael

I would like to take the time to recognize the hard work and exceptional customer service of Jordan in the tire department. After getting a flat tire last week on my way to work, I immediately called BJs since I had purchased 4 tires less than six months ago and i knew there was some sort of repair/replace option. Jordan answered my call and knowing my concern driving on a problem issue, he was able to squeeze me in to the tight schedule that afternoon. Jordan was able to immediately find the problem that was deemed unrepairable-but thankfully covered under my warranty. While easing my nerves, he juggled his next scheduled appointment, multiple [impatient and entitled] propane customers, dealt with computer issues and handled many calls, in short, running the entire department by himself due to unforeseen short staffing, all while being courteous and checking in on every customer he multitasked with. After some system issues, he ordered my replacement tire and I was able to get it on in a timely manner on my lunch break four days later. I have worked in a retail environment for many years, and Jordan is truly and asset to your company and its customers.

Mark Kendricks

Easy and affordable place to handle car needs. The staff was very helpful.

Bhavna Mungur

Edit: I was very upset that no one was picking up the phone when I was trying to confirm my appointment. It was indeed valid. When I showed up, the guys did an excellent job of putting one my new tires. The service at the tire center itself is great, but I think that BJ's Corporate needs to send after-service feedback emails AFTER the service is done, not before. My bad experience was only due to the corporate part of BJ's.

Steve Kocor

The guys in there are so nice . No pressure to up sale for things you don't need . They don't do alignment so I got a group on at Sears $ 59 all wheels . It ended up being about a hundred dollars cheaper than townfair tire