Dunkin'

Richard Halle

Friendly staff and great coffee. Place was very clean

Brian B

They have 10 people working but 9 of them are all on drive thru only. Took me almost 20 minutes to buy 2 donuts this morning, and it would have been longer if I didn't get someone's attention from the back to just grab me the donuts. The single person working the front counter should have help because she takes orders, makes coffees for the counter customers and does the online orders too. Put one more person in the front and it'll be so much better.

Ray Cauley

My wife and I got coffee in Springfield and we were on the road we asked for coffee cream no sugar by the time we could drink it we were in Connecticut guess what it had sugar took it back the next day to get a replacement the answer was NO! So much for customer service. Massachusetts based company doesn't care about us anymore they're millionaires.

The Mother

It used to be a very quick Dunkin, not anymore. And trying to skip the drive through line by going inside with no line, you just end up being ignored as you stand at the register by yourself. I understand the whole Covid thing, but no other Dunkin that I have been to in the area is this slow. On a positive note the facility is clean and they get my order right almost every time, and the coffee is good.