Lowe's Home Improvement

Monica King

Customer service is not part of the floor associate job here, apparently. I needed an item that was in 2 locations. 1 was on a shelf that needed assistance getting it down, and the other spot was behind carriages of heavy products in the isle. I was told, "it's on the floor, find it over there." When I mentioned the carriges of product, that I cannot physically move myself (stacks of wood to heavy for me) she told me she couldn't help right now she is in the middle of something else, and left. So, I've left too, without making any purchase. Now I remember why I don't shop here, and I won't make the mistake of attempting it ever again.

Nick Powell

Ordered some lumber online for store pick up, when I showed up they said they will go get it and bring it out to me, I waited an hour for them to tell me they “can’t locate the lumber” and they will call me when it’s ready. I get home and login to find they just cancelled the order without notifying me first.

Kari Ruiter

I hope anyone who orders something online and asks for delivery reads this review. Lesson learned the hard way. We were promised a fire pit the next day. Got a call re the order. They messed up and put it on a flat bed truck and it "can't go on that" so we would get it next day. Then crickets. Absolutely no follow through. We call a week later to see. We're told a note would be left and we would get called. What a shock to get NO PHONE CALL AGAIN. We call AGAIN. I was handed off to 3 different people who all gave 3 different answers that were of no help and were told we had to wait another 3 days by one person and another 5 days by the other. They're delivery is a 3rd party who clearly take none of their delivery services seriously. When I asked them about a refund or discount I was told I had to wait until my order was delivered. I'm sorry...what? And when I asked why we have to wait even more for something that was their screw up...no answer. OK done. ✌ never again.

Polo Abon

I like Lowe’s, it is usually better organized and better staffed than the competition so I prefer to shop there. We got our carpet here more than a year ago maybe going on 2 and we are thrilled with it! We should have done it sooner! My daughter was almost 1, crawling everywhere and starting to stand and walk so the carpet gave her a softer place to land and that gave us one less thing to worry about! We shopped around and the quality carpet we got at our price point was amazing! No other place was even close when you took both of those things into account. They came measured and then came back and installed it for free. They did a great job and it has hold out great to my daughter and our 75 pound dog! *We just added carpet in 3 of the bedrooms. It looks great and again they did a great job!