Petco

Channing Romesser

Rude customer service. Walked in just to look around. There was a bird that seemed to be in discomfort and an employee gave me an attitude when I asked about it. (Not knowing that I work with animals and have my own birds so I knew something was off) She told me that there was no such thing as taking care of sick animals that were on the floor. Never have had a good experience at Petco so I just walked out.

Phyllis Smith

I appreciated being helped immediately. The young lady answered my questions and helped me pick out my item and mark it . I liked her comments and help and will buy again.

Jeffrey Huang

The customer service is horrible. I enrolled dog training class for Tuesdays at 5:30 but they sent reminder text saying "See you at 5:00" so I called to ask if the class has rescheduled. The person who picked up the phone first told me to come at 2:00, and then told me to be there at 5:00 because "the class will fill up." If the class would fill up, what's the point of making enrollments ahead of time? No other explanations, he just hung up.

Thibault McIntyre

Dre is working to maintain the aquarium habitats and is knowledgeable about fish and marine environments for pets. I’ve always found the people who are working here to be knowledgeable and helpful with information about pet care. When I didn’t properly change the water during an aquarium transfer and my fish died, Dre was patient and caring listening to me trying to trouble shoot how to improve in the future. Thank you. I know competitors like Amazon are making business more difficult for the retail box stores but it’s nice to be able to speak with the in-store experts sometimes so I appreciate the work you do!