The Home Depot

Carol Cooper

I have not been back to the store in years. Other than a very few employees namely Irene, Heather, Jose (answers the phone sometimes. I don’t know what department.), And Yanni there is no one to be of any help. Gerry, the store manager, if you can call him that has absolutely no authority! I purchased a bathroom vanity. If not for Irene I would still be sitting there two weeks later! The staff does not seem to be trained in anything! It arrived. Damaged of course! Why would you think they would open something and check it before sending to a customer?! I called to have them pick it up and take it back to the store. Wonder of wonders they came the same day! I was so excited. I was going to write a wonderful review about them BUT…. There is always a BUT, They credited me for the item but never credited me for the pick up charge of $45! The problem with that is they never told me there would be a pick up charge! Rhonda, another manager, told me since the item was damaged there would be no charge. You would think that would be the case, but no! I went back to the store and they offered me nothing but a credit and that would take a minimum of two weeks!!! Gerry and Rhonda kept insisting that they use a third-party for returns. That doesn’t seem to be a problem for the customer to resolve. I was looking for a better quality bathroom vanity. One employee told me they have nothing in the store I should look online! Great way to keep brick-and-mortar stores in business. If a store manager cannot override a situation there is something wrong with corporate! I didn’t expect much and even so I am very disappointed. I will not shop with them again. I would suggest nobody do so either. Sticking a customer with a store credit when the item you send them is damaged seems to me a very poor way to do business.😡😡😡😡😡😡😡😡😡

Georgi Hughes

Do not order online from here or any Home Depot store. They got my order wrong and the express delivery is not express. It’s days later for $9. They delivered incorrect items past the window and wouldn’t take back incorrect items. The next day they alerted me I’d missed the delivery but no one knocked or called me. My order was simple, 7 boxes and bubble wrap. Very frustrating and incompetent employees. Fine customer service I got a refund but it shouldn’t have been this hard.

Pedro Serrano

It's okay. I prefer the warehouse style home depot. This home depot is small. It's still not bad.

Sandra Pomerantz

I never write reviews; but need to state my experience with Chad Williams at Home Depot was amazing. I am working on a kitchen renovation and working with Chad on the cabinet design was invaluable. I shop for everything online; but going into the store and working with a knowledgeable and kind person like Chad really made such a big difference in being able to make the right choices. I highly recommend a stop at Home Depot for anyone in NYC planning any type of renovation.