Lucille Roberts- Kings Highway

Aqsa J

Absolutely horrible place. Extremely corrupt and fraudulent billing practices. RUN from this place. I was charged multiple times for the same month at full monthly fees even though my account was frozen. They charged me the annual fee even after I cancelled. Spoke to multiple managers including Jessica Maraldo and Leandra Faber, who said they would reverse the charge and fix the issue but never did. Then they stop responding to email when you follow up. This business should be investigated for criminal charges because they are running a scam.

loveyaasia!

Horrible horrible gym the front desk lady's extremely nasty horrible. Tried going upstairs to hand something to my mother keep in mind im 18 and they said no matter what I have to sign up to go upstairs. When I also started I had to either get a vaccine or I can't come in they made me pay double when I would ask for a refund or for me to cancel they would say there isn't a contract please never go this nasty gym hope it gets shut down soon.

Tetiana P

It's bad, that I can't put here negative 5 stars!!!! Total disaster! I came early morning for the trial class, I called the day before to be super sure that I can attend the class as a part of 5 days trial. The lady on the phone said, that sure, please come, just bring your id and vac card. After that, I've received sms, that I have a 5 days free trial in gym, including machines and classes. When I came in, today at 10 am, lady on reception, who by the way, was not happy to see me or people at all, said that only members can attend the class. I said that I called yesterday, and lady said that I can come, she said - i don't to whom you spoke yesterday. I said, ok, can I pay for the class, because I've already here, she said, no only members. To sum up, she didn't suggested any work arounds, she didn't provide any help , nothing, and she is representative of the club. Do not recommend!!!!

She Is

Trust them at your own risk! Signed up for the second time, thinking the new owners will treat their customers better. But that was a MISTAKE!! NEVER I'll go to any location of this corrupt gym, they charge money and all fees and then they don't want to refund even tho they kick you out of there. Why do I have to pay for the whole cleaning year when you don't let me in to the building?? The girl in front desk completely impolite. Telling me there's no contract, then manager tells me I signed a contract, and they don't kick me out, but I can't enter. Where is your logic? Make up your mind already did I have a contract or no?