Tuttle-Click's Capistrano Ford

Russell Tyler

Terrible service. I have been calling the Service Department for days, and no one picks up. And no one returns my calls. I brought in my truck for a recall of a part in the undercarriage, and then found out a second recall had occurred for the windshield wipers. I have left messages for the general manager, and used the web assistant chat. Still nothing. I called the Sales Department just to get someone to answer the phone. And that person was supposed to transfer me, and ending up hanging up on me. By contrast, the Subaru Service Department is fantastic. Nothing like this would happen there..

daniela bautista

My experience in Ford is very good because the service and attention there from the managers is excellent, such as Joe Gonzales who helped us in the process when acquiring our truck, taking the time to show us and explain many things that are useful to us and being able to continue helping us is very kind of him, also Brett who was very kind, very friendly, always tries to help us also very attentive and patient and being able to receive his service and help is an honor. I really liked the experience of being able to go to Ford and leave happy without any problem

Vanessa Rosa

I hate that this is how I have to get this dealership to remember me and figure out how to finally get the crossbars on my vehicle. I purchased a car with Brandon and he let me know the vehicle has crossbars however that part hadn’t arrived and as soon as it did they would call me. I bugged for a few months and he kept telling me that Ford was backed up in manufacturing and they would send one to asap and asked me to leave him a review in return… we’ll here we are OVER A YEAR LATER OF PURCHASING MY BRAND NEW VEHICLE AND STILL NOTHING. Horrible job. Don’t let them sell you a vehicle with false promises of getting a specific part to you later. This experience with them has been completely disappointing. This would be 0 Stars if I could. And Yes Ford I would still want for top management to explain the ridiculous wait time for one accessory on a vehicle.

Tiffany Joleen Bowser Dimeco

I’ve purchased three cars from these folks. Every experience has been really good. Professionalism, pride in the cars they sell, and a fundamental fairness towards their customers are good descriptions of what you can expect. Recently bought a new Bronco… the best car I’ve ever owned. 🤙🏽