Sparkletts Water

Mary Brackett

HORIBLE SERVICE! (there should be negative stars available) We have not had a delivery in TWO MONTHS. Every call to customer (non)service is an exercise in futility and a waste of 2+ hours of my day. The people answering the phone are unable to make anything happen, they contact a supervisor for you who either never calls back or calls once, says they will fix it and call you back then doesn't. We had a delivery truck at our building on Friday and he NEVER came to our office!! They conveniently do not have any phone numbers listed for their corporate headquarters - guess they don't care about their customers or the business they are losing. Only number I found online was for someone in charge of Investor Relations and that goes straight to a voice mail that says if it is a service issue call the 800#. Seems like that guy is being inundated with calls - oh darn! Costco members - I thought I'd switch our company to Costco Water Delivery and discovered it is through this horrible company!!! Update on 7/22 - Jose R from Sparklett's - I sent the email to social@primowater,com yesterday immediately after posting my review. As expected, no one has contacted me. I also sent a DM through Twitter two weeks ago with no response yet either.

Kyra Coffey

Our delivery service was perfect until May 2021. Since Sparkletts and Primo merged our water service has been horrific at best. First delivery was okay but came really late in the day and the driver made a rude comment to me when dropping off the bottles. The delivery guy came by for the second delivery and he dropped off only 2/4 of our bottles. He left them at the bottom of our stairs and then didn’t come up to collect our empties. We called customer service and they said they’d text him to have him come back. He didn’t come back. The next 3 days we called customer service and they said the same thing, “He will come by tomorrow to complete your delivery.” He never showed up. We ended up having to contact the branch manager who literally did nothing to help and said the exact same thing as the others. Eventually the delivery guy dropped off the other bottles about a week late. Now it’s time for our next delivery and they are late by 5 days again. We called customer service today and were transferred to a representative named David who just mumbled to himself for literally 38 minutes with no actual help being provided. He then said, “Oh it looks like your address isn’t even on a delivery path.” How does that even happen? He said he would transfer us to the account manager and after an extra 10 minutes on hold we figured we’d save ourselves the rest of our night and hang up. Even if we wanted to cancel no one will answer our calls! We are cancelling ASAP due to horrible service and customer service doing literally nothing to help. Sparkletts/Primo needs to either go back to what it was before these past months or reorganize. This is embarrassing for the company, and clearly I’m not the only one experiencing this recently.

Rob M

I've had Sparklets for a few years now and it's been great until a few months ago. As someone else said the service is horrible now. I can go a full month with no delivery of water. I get the phone call the day before and check the website. The website will say the water is on the truck and will be delivered, but guess what they never show up and just cancel the delivery and then give me another date but guess what it's a no show. I've called multiple times and they always tell me the same stuff that they will talk with the local supervisor but nothing changes. And to top it off they still charge me for the water cooler when I have no water from them to use it. It's the worst customer service around and I think they need to look into my local office and route. It's hard to believe they can run a business this way.

India M. Clamp

Mr. Walsh has done my route for 10+ years. He has been consistent and cordial in all dealings. Protective too--when detecting anomalies in the condition of dispenser or variations--and mentioned this to me. DS Waters service reminds us how vital water is to life and it's a true convenience to receive delivery directly to home. Thanks so much for this service for the last 10 years. They supply coffee and filtration devices too. So grateful for this company, service and for keeping people employees, trucks clean and providing a link to shut-ins or homebound people to good health via water. All things flow, when it does not the health suffers.