Bj Used Auto Parts

Prockter 664

Real bad experience called asking for radiator I have no transportation or means to go home and check but can describe! Employee VERY RUDE HUNG UP ON ME CALLED BACK ASKING FOR SUPERVISOR OR MANAGER ASKED ME FOR WHAT TOLD HIM HE KNEW WHY AND HUNG UP ON ME AGAIN 3X TIMES MORE OK B MY WAY THERE NOW DONT EVER BUY THERE NOT RECOMMENDED AT ALL THE NERVE INSTEAD OF TEACHING CUSTOMER SERVIVE BOSS !!!! WHOS POCKET GETS AFFECTED MORE BY YOUR UNRIGHT ANSWER " SHOULD HAVE BEEN WHAT HAPPEN CX HOW CAN WE MAKE THIS A PLEASANT PURCHASE FOR YOU THE PERSON THAT HUNG UP ON YOU WILL HAVE ACTIONS TAKEN SHOULD NOT BE IN BUSINESS

Kevin Smash

Invoice number 763981. Was recommended by Freeway Auto in Santa Ana, CA. Huge mistake! Drove 120 miles round trip, twice. Bought a broken steering wheel column for $300. Tried returning it today, two days after purchased. I was told that they lost my invoice and couldn’t refund me. I have a copy of the invoice and showed them. I was told that I had to return it to the same cashier. And that they were out of money and couldn’t refund me. They told me to come back three days later on Monday on a holiday when they are closed. Rip off artists.

Krystal Vega

Great customer service & great prices. Very helpful. Came in for 2 parts, one was available and unfortunately the other wasn’t, but they helped me locate that part for free, and made it all a positive experience for me. I would definitely recommend. Thank you!

David Meulenberg

Very helpful service and they truly do care for the situations youre in and try to help you all they can.