Deckert Surgical Co

terri saifur

Rented a scooter for Disneyland, it was delivered straight to the hotel, fully charged. Definitely would recommend them. I’m planning on using them again in November for my next trip

Karen Lundeen

The best place to rent an electric scooter. Delivered to hotel before we arrived. The equipment is in excellent condition. Stayed charged the a whole day of Disneyland. Customer service is great. So nice to be able to have and be able to leave park with. Rental prices very responsible

Mere C

While attempting via phone to rent a wheelchair for my son for our week long stay at the Disneyland Hotel I was transferred directly to Deckert. The employee had a difficult time understanding and communicating but I was encouraging and patient as she explained she was in training. I explained that this wheelchair is for a young man with not only mobility issues but intellectual disabilities making the use of a scooter impossible. Using this information and prompt payment the reservation was accepted and confirmed. Within 5 minutes I received a call back and was informed that due to my sons size we would need a larger chair for an additional fee and I would receive a new receipt. Still encouraged I replied, no problem. =) Except...I never received the new receipt...AND... when I called to verify the changes for his size and make sure payment was made I was further informed that in fact Deckert does NOT rent wheelchairs for individuals over 300 lbs AT ALL. They provide only motorized scooters. NOT a single manual chair is available to rent for an individual above 300 lbs. Not even one. =( I appreciate the novice attempts to appease a customer and I appreciate the quick refund once I tracked down the knowledgeable staff person, thus 3 stars in the review. I feel I would be remiss to gloss over the fact that this business seems to have an arrangement with the Disneyland Hotel as the phone call was a direct transfer. As a business with such a high rating and obviously in the health care industry I think its terribly sad to see such a glaring lack of accommodation. I realize scooters are probably more popular and more profitable and a heavy duty wheelchair might not be rented frequently but being THE preferred Disneyland provider maybe just keep ONE on hand? =/ Chris and Mere Couzens

Elaine Lorenzo

We have rented scooters from Deckert several times in the past without any problems. Recently we rented 2 scooters, but this time we unfortunately had a problem with one of them. I called the Deckert office and within the hour they brought us a replacement and we were on our way again. The customer service is outstanding. Do not hesitate to use their services, they are excellent!