Tropical Smoothie Cafe

Heather Kinard

Terrible service !!!! I placed an online order at 6:00 pm for smoothies and food. At 6:30 the employee called to inform me that the store closed at 5:30 and if I wanted my order I needed to be there ASAP to pick it up, because she had to leave.....why would you take AND prepare my order if you are already closed ( even though this location is to be open until 9 pm. ) The employee then says " do you just want a refund ? YES of course I do !!! at this point I'm almost 100% sure that my order would not be correct. I'm also doubtful that I will ever see the refund. This location is a joke !!!!! Shut it down, or fire ALL the employees and start fresh. I had to choose 1 star in order to publish this review, but in reality it should be NEGATIVE 5 stars

Beth Kues

the worst service i have ever had, ordered on line went in to pick up my order, decided to look at it there. There was no kale slaw or apple for the 2 orders. no napkin or straws in the bags. had to ask for sour cream and the apple and chips for the meals. once back to work to eat mine it was burnt and had no sauce (that comes on it) and my co-workers had more Lettice on her wrap than anything, you would have thought it was suppose to be a salad...absolutely unacceptable!

Krissy Keezel

My hubby and I decided to go here last minute since we had to stop at home Depot and this is right across the street. The whole experience was just ok. We walked in at 7:30pm. The door said they closed at 9pm but the dine-in chairs were already all up on the tables. Which is fine, we had our young child with us so taking it home is sometimes a better idea. We decided to get 'meals' for all 3 of us. I don't frequent any "fast food" places so it took me a moment to decide what to order. which the cashier looked busy making smoothies so I knew I had time. But by the time I walked up to the counter, she seemed LESS energetic than my 80yr old grandma, to take our order. Ok whatever, she seemed young and it was getting to the end of their night. I got the Baja chicken wrap and realized about the 4th bite in that they didn't put any chicken in it. My daughter got the chicken quesadilla which didn't really seem like a kids quesadilla but it was good otherwise. And my hubby got the avocado grilled cheese which just looked super sad. The smoothies were on point! That was about the only upside! If I go back since we live close, I'll probably just stick to smoothies since that's what they do well.

Michael F

Currently waiting 30minutes for my smoothie. Online ordering is messed up and all the orders are wrong. Both employees on their first day with no managers here to train or help. Several people walking out. Feel bad for the 2 girls rushing around working.