Clayton Homes

Lynn Roberts

The lack of customer service astounds me. When we arrived, the only thing Kathleen asked was what we were approved for as far as financing. This was a complete turnoff because I had been emailing her our approvals from the 4 different lenders and stated that although we were approved for high amounts, we weren't going to spend that much. Kathleen should have had that information and ready to show us units in our budget. It's like we weren't talking for weeks on end about what we were looking for? Before we took a 2 hour trip, I emailed and asked how many models were actually available to view. When we got there, we were able to go through 2. The ones we inquired about weren't even put together yet. Others were already sold. Kathleen sent us out without a key and said she wanted to show us a few but in the meantime to go out on the lot and go through a few.....without a key. We got into 1 because we waited until the last people went through and were coming out. My fiance came back into the office to get a key, we got into 1 other that wasn't sold. We weren't told if we should go through sold units, so we didn't. By that time it was raining and Kathleen still didn't come out to show us what she told us she had to show us. Finally, completely disgusted that we drove 2 hours to receive awful customer service, my fiance brought the key back and asked Kathleen if she could email us floor plans with drywall AND to let us know when the Sweet Breeze or others that were not put together. She said you would. That was almost a month ago and we STILL have nothing from her. We are still on a search for a modular home, but not from Clayton of Bloomsburg. Experience was horrible.

Jeffrey Dohl

Very nice people to talk to but, the prices on homes in two years have almost tripled. Buy a home already built. Get more for your money.

savannah betterly

One of the worst experiences I’ve ever had. I went to Clayton to look at homes with my 1 year old daughter, my husband, and my mother who has an autoimmune disease. I am also 8 months pregnant. Jen took her mask off because it was “to hot” for her, putting all of us at risk. After viewing the homes, we found one we liked but wanted to learn more about a home that they didn’t have on the lot. Jen let us know that she would ask her general manager if they were able to get the home, but the general manager was out sick. After 2 weeks and some unanswered emails, I called and a woman named April answered. I explained I wasn’t able to get in touch with anyone regarding the home and she seemed happy to help, but she was quickly interrupted by screaming in the background. April apologized and seemed frustrated and transferred me to Jen who told me she already provided us with all of the information we needed and she was still waiting for a quote which would take an additional week or two (which would bring us to a month just for a quote on a home or to know if we can even purchase the home) and insisted that we look at homes they have available at Clayton Bloomsburg. I was interested in one of the homes at Clayton Bloomsburg (the Isabella) but I was waiting for hear back about the home I fell in love with online (country aire). After I asked for the manager, Jen called back a short while later and miraculously got the quote that was supposed to take an additional few weeks to get. I asked Jen to email me the quote and all I received was the layout of the home I wanted to purchase that is already posted on their website. Now, obviously frustrated, I contact the manager because I still want information about this home. The manager seemed eager to help, and said she was with a customer at a site and would contact me around 2pm which never happened. I worked in retail for close to 10 years and had to be nice to nasty customers who wanted an 8 dollar pack of cigarettes for minimum wage. I was treated like a chore because I wanted to purchase 180 thousand dollar home. I will relentlessly share my opinion on Clayton homes on every website that I’m able and call every corporate number I can find because of the amount of my time they wasted that could have been spent searching for a home. Businesses and families are struggling due to COVID and these people are throwing away 180 thousand dollar sales.

Anthony DeLaRosa

I went to Clayton Homes location in Bloomsburg Pennsylvania. With so many models to choose from you can spend a good part of your day there. The staff was kind friendly and formative no high pressure sales tactics that let you walk at your own pace they do offer financing options unlike any other company they have a great warranty and for my needs I chose Clayton Homes