Oregon State Credit Union

Trenten Dukes

Was approved on a small personal loan setup time Friday nov 27th to sign for and pick up cash. Was told was only closed on Thursday TOLD OPEN FRIDAY. Tickets out of state and plans to meet the car seller were made long prior and I am unable to refund my tickets!!! Yall cost me $540 because you lied about being open. Supposed to board at 3:30am but now I’m not. Edit: they contacted me asking to take this review down because it reflects poorly yet ignored my question altogether 😂

Full Send Filosophy

Super nice staff but unfortunately having a loan with them is highly inconvenient. If you don't send in a check or the check gets lost in the mail and you attempt to use the online system to make a payment in a timely manner good luck. The online system rivals the worst online systems I've ever seen with a convoluted maze that will resort with locking you out of your account. You're than forced to make a payment + $15 over the phone. After spending over an hour with the online system and then having to call I think I should send in an invoice for my labor I had into trying to make this payment.

A

Ending shared banking through the co-op was a horrible business decision. The customer service wait times have been ridiculous even before the pandemic. As a customer for 16 years, I’ve started shopping around for other banks and plan on leaving OSU CU. I truly loved banking with OSU CU in the beginning, but it’s been consistently terrible these past few years.

BNW

Whatever you do, do not get an auto loan through this bank. Predatory lending at it’s best. After over a year of being set up on auto pay, we get one call notifying us that we are past due on our payments and owe 500$. We verified that we have paid every single month on-time. The reason they provided was that they didn’t have insurance on file for our vehicle, even though I verified with our insurance company it’s been sent several times.. they will not refund us. Our credit now has a hit (we didn’t even find out from them- we found out via Credit Karma and we also discovered no emails, letters, calls to our primary phone on file, etc were made in an attempt to reach us). We’ve been calling asking if they’ve received the insurance verification but every single time they have said that “that department has left for the day”, despite calling multiple times at different times throughout the day. This bank is an utter and complete scam. This is predatory lending at it’s best. And we are looking at getting our loan switched ASAP. It was no surprise to see other comments of this same thing happening to multiple people as well. I do not typically post things like this, but others need to be aware of this and I hope that no one has the same misfortune we are having to deal with.