The UPS Store

Guadalupe Diaz

I went in for a live scan transaction and Arlene was very helpful, professional, and polite. Very good customer service Arlene! I would be coming back for sure if I need any of their services 🙂👍🏽

Dominic Valdez

Worst shipping experience ever. This UPS Store at Foothill and Euclid shipped an important package with confidential financial/personal information to the wrong address. Sharon spoke to me as the store lead customer service representative. Sharon was unapologetic and rude. There are several other UPS stores/shipping stores nearby that are better. I did my best to be patient with the service, however this type of mistake and unprofessionalism has eroded my trust in this franchise.

W S

What a terrible experience after being a customer since 1998 at this location. We’ve never had the list names since our account is under a corporate name and three of us get mail for our company and it is was never a requirement to list names in our personal box. After a few hundred dollars per year, they accepted an envelope for me on the 5th (signed by Chris), and didn’t leave a note or anything. We went to check the mail and this important envelope still wasn’t in there and no regular note left saying, hey you have a package, please see an associate. That’s the least they could do as human beings. This employee Chris who is the “manager” has no customer service skills and extremely rude/condescending. We were very kind at first, explained we’re long term clients and never been explained this new “company policy” but need to pick up this envelope after calling the check issuer and finding out he in fact signed for it. He told us there would be a $5 “service fee”. What for??? There was no service that’s for sure. He can’t even leave a little piece of paper like a robot and say, ask an associate for a parcel for your unit #. Nope! Nothing!!! So we drove back after a long day in traffic causing rush hour and instead of a 1 hr round trip to get the mail, it’s 2-3... great right? All he had to do is say I understand, sorry, here’s your package for your time since we didn’t service you by telling you you have a package. Then we could all move on and I wouldn’t have to waste his or our time. When this was Mail Boxes Etc., not UPS, the customer service experience really was 5 stars and they went above and beyond. They even knew us by name and face. How hard was it to waive a $5 fee to pick up my envelope and give a kind gesture after our trip turned from 1 hour round trip to 2-3 fo a 20 year customer? When I asked if he was a store owner, he said no but I can email him and he’ll forward it to them. Yeah right! Like he would say sorry boss, I was rude to these two guys and instead of doing the right thing, I penny pinched them. Well Scott & Denise, I hope you read this about your store manager. This will cost you on Yelp, Google, Facebook and with potential future valued customers. We will also be looking for a new 5 star place to get our mail delivered closer to home. We would have done this years ago but wanted to be loyal and just can’t any longer with employees like Chris. He said don’t worry when we told him we’ll look elsewhere, that apparently you have plenty of other customers. Wow I’d never keep someone so arrogant in my office team.

Noemi Pedraza

I shipped 2 boxes from this location and Chris (manager) helped me, one of the boxes was destroyed and the contents are now missing. He opened a claim for me and said unfortunately UPS rejected my claim because the box used to ship did not meet UPS standards. Mind you I used the same exact box in which it was shipped in. I said Chris you never told me the box didn't meet the criteria and that I relied him to take care of this. So I guess to use this location you have to be a shipping expert because the manager is not thorough enough , or simply doesn't care about his job and the customers.