Chase Bank

Karis Chun

I have tried to come in and meet with a banker four times in the past 3 weeks. The first time I was rescheduled due to a family emergency, the second time I was rescheduled because the worker called off, the third time I had to reschedule because I was not even on the schedule for an appointment. I have been rescheduled for weeks now and all I need to do is speak to a banker. The staff is unorganized and the worst customer I have ever received. I am very disappointed because I did not expect this level of unprofessionalism from Chase.

A J

Very disappointed with the way I was treated by the employees at this location. Specifically speaking with the girl with the dyed grey hair. Treated me like a criminal when withdrawing MY OWN money. I understand there is a protocol to do but also no need to be rude and judgmental. As soon as I walked in and told her I was going to withdrawal she pointed me to the machine and said “next time you know you can use the atm” because when I walked in she was busy having a conversation with another teller. Sorry I imposed on your super important personal conversation instead of the job your getting paid to do. And I had a very different experience coming here 2-3 weeks ago with a gentlemen there who was so nice. Thinking I was going to get the same treatment I went to this bank again instead of the one that’s literally around the corner from my house. Also manager and supervisor Stood by the door watching me leave all the way to my car after I left the bank as if I had just stole from the bank. Such a disappointing and uncomfortable experience. Will never bring my business to this bank again.

B SJ

Sadly the drive thru is only an ATM, without teller access, contrary to their listing. Anyway when that fact became apparent, I telephoned to ask any bank employee for help (My disability sometimes makes certain actions almost impossible). The employee went above & beyond to accommodate me in every way. Bless you sir! I wish I knew your name to request you get a raise/promotion. Thanks a billion, May Allah reward you forever!

Wendy Manzanares

Went to deposit money at this branch as I have on several occasions before and was told I could not get cash back that I need exact change. I told her I’ve done it before where I deposit $48 and give her $50 and get the difference and she refused. I told her the other teller working there has helped me without issues and I could wait for him but she immediately said he can’t do it either I’m the manager and it’s neen a policy for over 2 years especially for business accounts. Then she goes on and on on how everyone knows it’s a policy and if other branches or employees do it she can’t do nothing about it. Needless to say I went to the other branch down the street and was told they’ve never heard of that policy that the manager was just being lazy. Won’t be going to that branch again.