Newegg

Bryan Godwin

Previously a good company. Now it's a horrible joke. Would not be surprised if they got shut down for ongoing fraud they are committing. Fake items / fake shipping / fake addresses / fake delivery confirmations. Don't know what happened but try and call them..They don't answer!! DO NOT RECOMMEND!

Jarom Emms

Don't bother buying from Newegg. I ordered a few parts for my PC, but I ended needing the money instead. So I sent back a graphics card and an SSD to get some money back. Now after multiple phone calls, emails and a month and a half of trying to work with their returns department, I'm still out over $300 and nobody at the company seems to know what they are doing. I would strongly suggest not doing business with Newegg unless you like to lose your money.

Jeffrey Jones

Newegg used to be my go to online store for all things PC / electronic, but those days are OVER!!! This company used to rock in the early 2000s, but they clearly took a turn for the worse. I've purchased countless PC components over the years as I build my own PCs for myself and friends and family. Today, I wait on hold for close to an hour after being told 18 to 20 minute wait. Even tried online chat only to be put in a queue over 400 deep, got down to 107 then freezes. Yes, not exaggerating in the slightest. Why am I calling, because I ordered a laptop computer, and was sent a CABLE instead!!! And not even a good cable, an obsolete RS-232 projector cable!!! I realize mistakes happen but clearly this third party they partner with has some issues looking at their reviews (DigitalShopper), a mistake I won't make again. How is it possible that you order an Acer laptop and are sent an obsolete Dell cable??? It seems that as Newegg attempts to stake their claim into all other things electronic, they are losing sight of what brought them success, computers and GOOD customer service. It's only December 5th and you have to wait an hour to get someone on the phone??? Imagine the week before Christmas.... Once I finally get a service rep on the phone, they call the third party and big surprise, they are now out of stock. Then they have the audacity to tell me they will do me a favor and refund my money but let me keep the obsolete cable. Really, a courtesy to keep a useless cable??? I used to have a lot of faith in Newegg but they are not the company they used to be, therefore I cannot recommend them, nor will I be doing business with them in the future.

Mike M

I ordered a Danby outdoor built in refrigerator Oct. 18. Third party seller Timeless Appliances shows in stock and delivery 3-5 business days, expected arrival 10/24-10/26. The following week I had no shipping info. Called and the seller says they don't stock and it needs to arrive in New Jersey before they can ship it. The following week I call again because they sent wrong tracking number. Newegg tells me the invoice wasn't created on time. I wait for the tracking info to be corrected and call twice in two days to get it. Wait a few more days to see the status says waiting for pickup. I call the carrier and they tell me it's on its way to CA and then needs batch routed to AZ and then a local delivery and the due date is Nov. 15! I informed Newegg that the website still shows this item in stock and 3-5 day delivery. It's fraud and completely untrue that the seller stocks it and can ship in 3-5 days even if they had it in stock. I am disgusted by this process that took hours of my time and 13 days of waiting for nothing and having to start over with my purchase elsewhere.