The UPS Store

Robert Reddy

I went to mail a birthday package to my sister today and I was harassed by the person in the store. I had packaged some candles inside a box that I received from my wine clubs in Oregon. The candles fit perfectly in the wine box which had the usual statement regarding wine shipments on the outside of the box (Must be 21 to accept the box etc...). The non-gentleman asked me if this was liquid. I said no. He said no I can hear that it is liquid. I told him again, no it is not liquid, it is a gift. He than began to argue with me that he cannot mail liquid. I told him sternly that it was not liquid and that it was a gift for my sister. He then started to berate me that I had to sign a form that stated that I was not shipping liquid and that he had a right to open my package up and check the contents. He than just stated that as soon as I left, he was going to open my package and see if it was liquid. I told him that he was not going to open my package because I was not going to give him my money to ship my package. Issue #1: Do not argue with your customers. The customer is always correct. Issue #2: Do not be racist towards your customers. Although I cannot prove it, this Indian gentleman was treating me in manner that suggested to me that he was a racist. Little does he know; I am a physician in town, and I do not need to lie to him. I was trying to mail my sister a package of candles for her birthday. He should have treated his customers with the same respect and dignity that I treated him. Issue #3: I had already mailed another package in one of my wine containers the month prior without difficulty. The Caucasian person took the package and my money and did not mention anything about liquid or there being an issue. However, the only issue was that I had placed $250 gift card inside the box and when it arrived at the recipient, the gift card was not there. My friend sent me a picture of the package because I asked if the package looked like it had been broken into and to me it looked like it was repackaged. This may explain why someone (an arrogant Indian person) at this same UPS store had opened my box cause, they probably thought they "heard" that the box had liquid inside it. Although I cannot prove that they stole my $250 gift card, I know that I put it inside the box and that it was not there when it arrived, and someone had repackaged my box. REVIEW: 1. Do NOT use this UPS store. Use Package Plus on 18th Street in town. They are much nicer and NOT RACIST towards Minorities (Bald Italian Irish Jewish Filipino Men from Philly). 2. Somehow, I lost a $250 gift card on my last package mailed in a used wine mailer (Beaux Freres Winery in case you were wondering - great Pinot Noir. Now I am thinking (can't prove this) that someone went into my package to check for liquid and may have taken the card. 3. If you do not want your package being opened after you drop them off, do NOT use the UPS store in Owensboro. 4. USE PACKAGE PLUS STORE !!

dick johnson

Stopped by 2-9-23 at around 11:00 to make a return too Amazon and the fella who waited on me 100%. It’s a treat to have a service representative know what their doing!

Roger “TnMtnMn” Imes

Only reason I use this place is for Amazon returns. No need to box anything up or package it. UPS Store is supposed to do it all for you. You just need a barcode to show them from Amazon. Easy peasy.

Michelle Haney

Well, I've had 2 recent experiences with both employees. Thankfully, the young man was there along with the UNBELIEVABLY RUDE female. I have felt sorry for that poor guy both times. He's so polite and helpful while she appears to hate everything and everyone. I fully intend to find out both of their names tomorrow and make a call to corporate, mostly to report her horrible behavior. I don't want to discourage anyone from doing business there because of how helpful the young man is but I'd certainly encourage anyone to check first and make sure she's not there alone! I stood there with about 5 other customers and witnessed her literally scream at the young man. So inappropriate.