WAMS, Inc. - IT Support & Managed IT Services Provider For Law Firms in Brea, CA

Category: Computer support and services in Brea, California

Address: 135 S State College Blvd Ste. 675, Brea, CA 92821, USA

Phone: +18004217151

Opening hours

Sunday: Closed

Monday: 7AM–6PM

Tuesday: 7AM–6PM

Wednesday: 7AM–6PM

Thursday: 7AM–6PM

Friday: 7AM–6PM

Saturday: Closed

Thanks! Your review is awaiting moderation.

Questions & Answers

What are your support hours?

Zhane Monteras | Mar 25, 2022
WAMS, Inc. - IT Support & Managed IT Services Provider For Law Firms in Brea, CA | Mar 25, 2022

Monday-Friday (7AM - 6PM PST)

What is your standard response time?

Zane | Mar 25, 2022
WAMS, Inc. - IT Support & Managed IT Services Provider For Law Firms in Brea, CA | Mar 25, 2022

Our phones are answered by real people during business hours, without any automated prompts to complete before reaching support. If you submit a non-emergency ticket before 1pm, our goal is to complete your request before end of day. All emergencies are acknowledged within 15 minutes of receipt, 7 days a week.

Can you help us with Cybersecurity?

Zane | Mar 25, 2022
WAMS, Inc. - IT Support & Managed IT Services Provider For Law Firms in Brea, CA | Mar 25, 2022

We can assist with proactive cybersecurity monitoring and ransomware detection solutions, vulnerability scans, log analysis/Security Information and Event Management (SIEM), and ongoing threat analysis solutions.

What can your Help Desk assist with?

Zane | Mar 25, 2022
WAMS, Inc. - IT Support & Managed IT Services Provider For Law Firms in Brea, CA | Mar 25, 2022

Our Help Desk supports end users, their devices and their software applications

What kind of service response can I expect?

Zane | Mar 25, 2022
WAMS, Inc. - IT Support & Managed IT Services Provider For Law Firms in Brea, CA | Mar 25, 2022

You can expect a live person when you call our office and prompt, courteous response.

What geographic area do you support?

Zane | Mar 25, 2022
WAMS, Inc. - IT Support & Managed IT Services Provider For Law Firms in Brea, CA | Mar 25, 2022

We support the entire Southern California region as well as San Diego, Arizona and Nevada regions.

Does your firm come to my office when I have a problem?

Zane | Mar 25, 2022
WAMS, Inc. - IT Support & Managed IT Services Provider For Law Firms in Brea, CA | Mar 25, 2022

We provide onsite support when needed.

What certifications do your security engineers have?

Zane | Mar 25, 2022
WAMS, Inc. - IT Support & Managed IT Services Provider For Law Firms in Brea, CA | Mar 25, 2022

Our engineers maintain current vendor certifications and participate in ongoing trainings to keep up with the ever-changing nature of technology.

What is covered in your managed services plan?

Zane | Mar 25, 2022
WAMS, Inc. - IT Support & Managed IT Services Provider For Law Firms in Brea, CA | Mar 25, 2022

Most of our clients are on a monthly service plan but we also provide services that can be purchased a la carte. Our most popular package is a proactive ManagedCARE monthly service. This option includes all services needed to keep your network secure, maintained, and operating at expert speed. Unlimited help desk, email security and archiving, backups, and network monitoring are also included within our ManagedCARE service.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places