Address: 100 Montgomery St 10th floor, San Francisco, CA 94104, USA
Phone: +18552130348
George Dinca
Without me knowing about it, I had a subscription start. There's no cancellation on the website and no way to cancel or delete your account. You have to call or email. This should not be. All websites have a 'delete account' option or a 'cancel subscription' option. Pay attention to this website before putting in your credit card. I want to clarify the 1-star feedback regarding the subscription. It is absolutely no way for us as clients to cancel subscriptions from our account interface. We have to call a number or complete a contact us form. It's not all right. The site should have a Cancel Subscription or Cancel Account or Delete Account.
Kim Woodring
Sean was very helpful. I called to cancel my membership and he explained what I would be missing and offered me a discount. I decided to take him up on that deal. You never know when you may need the service, I choose to keep my resume current and maintained. Thank You!
John Collip
It was an overall positive experience when using the site to update my resume! The way they surprise you with charges at the end was a wee bit shifty as up til then I thought it was free! The cancellation process was very easy and thorough with CSR Sally #1035 ! She tried her best to entice me to stay with very generous price drops! But I was finished with what I needed it for! Great experience with this service when I requested to cancel. By -positive lady!
Harmony Jacobs
I initially just wanted a resume template and signed up for the 14 day trial. I found the site extremely helpful with additional phrase prompts that applied to each career. I loved the versatile templates and found it a breeze to complete my resume. I cancelled my free trail the same day thinking I had what I needed but called through just to confirm the account was cancelled and I would not be billed. I spoke to Joseph. He was so helpful in assisting me with additional features as well as, offering his personal assistance in fleshing out my resume out for specific jobs. He was extremely polite, patient and helpful. He helped me just for about an hour and a half just working on every detail. Really good service and I would recommend this to anyone!
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When you first sign up there is a lot to be done. However they are very specific $2.95 1 time for 2 weeks and $24.95 to continue if not wanted unsubscribe before your trial date is up. Read the fine prints. I had no problems at all. I even waited until today to cancel my subscription that would have charged me the 21st of this month and it was all handle very nicely over the phone.
They don't charge you without your consent, they informed me that after 14 days they will charge me for the full month. I went ahead and cancelled before the 14 days and I was not charged. They are a good company... not a fraud company. Read the terms more carefully please.
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