Firestone Complete Auto Care

Fee Pettiford

I am disappointed in the service because I feel as a customer, I didn't get their best work on my son's vehicle. My son spent near $3000. He wasn't offered a Military discount. The car still makes the.same noise. The brakes still goes to the floor. When asked why? Its a old vehicle and we couldn't find certain parts. Ok I will.give them that.excuse. Then when I drove the car off the lot and.went to the gas station around the corner. The car wouldn't start up because it needed a battery. SMH Then they charged $180 for a battery. So now I feel we been bamboozled! Manager Kris showed no kind of empathy. He acted as if he told my son the battery needed to be replaced. He gave this excuse on not being able to find the master cylinder for vehicle. If Firestone couldn't do the work or couldn't find important parts for this older vehicle. Then say so and we can find someone. That was a lot of money and the car doesn't perform any better than before. So I give.them 2 stars for coming to jump the.car while I was stuck in the hot car! We will no longer do business with any firestone! Thanks but really no thanks!

Elaine Wilkerson

My vehicle was towed there by AAA on accident. Tech Kristopher called me and within an hour had my new part installed. The part was later discovered to not be faulty and he removed it and reinstallled the original part which was also new. I bought 2 tires and Kris fixed the connector issue as best as he could. He's the real deal; honest and a great mechanic. Showed me where the connector was repaired (to the best of his ability) and I wasn't charged for anything that wasn't necessary. Kris made this stressful situation much less stressful! I'd say if you need an honest, great mechanic, go see him!

Tina Bonn

Very nice guys took great care of me in a hurry I highly recommend this place for new tires or even mechanical work Update:3/18/2020 I had to return for a replacement tire today. Mike took great care of me very quickly. I love this location. Great guys. Thank you!

Yvette Garcia

Made an appointment at 9AM, dropped it off at noon, and received a call 2.5hrs later that they would not get to my vehicle in time. All I needed was a rear brake pad and rotor replacement. Mechanic refused to do it without charging a $10 brake inspection fee first. It took them 5.5hours after I scheduled an appointment for them to call and tell me they wouldn't even get to the inspection, and asked to keep my vehicle over the weekend to "possibly fit in Monday". Mechanic refused to apologize and tried to paint it off as me being unreasonable and irate. All I needed was a call that they did not have time to see my vehicle. Period. Had to cancel my anniversary plans with my husband due to car not being repaired. Instead, we bought all the parts at AutoZone, invited a mechanic friend over, and had a great time learning to do it ourselves. So I saved myself a few hundred $$$, learned a new skill, and got to bond with my husband and a friend. Mechanics here are rude and completely disrespectful of their client's time and needs. I used this shop numerous times in the past, and their mechanics have gotten progressively rude over the years. This was my last time going there.