The UPS Store

Anthony Carreira

I had an "AWFUL" experience with a Notary Public named David last name Unknown! This was at the 2127 Olympic Blvd location Suite 1006 located in Eastlake, CA next to the Walmart location! First of all, I had a 11:30 AM appointment with him to get my Girlfriend's Parents "Power of Attorney Document" notarized! After 20 minutes waiting for him, he sends me a text message indicating he's "10-15" minutes away from the store! Mind you, If I need to wait this additional time, he's now pushing 40 minutes late for our 11:30 AM scheduled appointment! At 12:10 PM; David finally arrives inside the store! I looked at David and said the following; "this is no way to do business David! My girlfriend's Parent's need to be somewhere at 12:30 PM and this is bad business on your behalf! I will be sure "NOT" to ever use you ever again!" David took a defensive approach, tried justifying himself being "40 minutes late" for our scheduled appointment, and stated the following: "I don't need your business, I got tied up, and if you don't like it, too bad, these things happen! Take your business elsewhere!" So I stated to him "he's wrong, own up to your mistakes, and instead of taking a defensive stance to justify his irresponsible actions, he should be apologetic, and give me the Customer a discount for the horrible experience I experienced with you!" This was when he walked up towards me violating my personal space! I then asked him what are going to do David, you're "NOT" intimidating me, you think I'm scared of you? I will advise you to back up now!" David then backs up, and calls the Police dials 9-1-1 when absolutely "NO CRIME" was committed! Upon myself contacting the Police to share my side of the story, they laughed and told me, they informed David this is not a Police Matter, and no Officer's will be arriving to your work location! David started arguing with the Police for "NOT" sending Officer's to his work location! He clearly made an "IDIOT" out of himself to not only myself and my Girlfriend's Parent's, but to the Police as well! My Girlfriend's Parent's can't believe how horrendous the service was on behalf of David, and his lackluster, inconsiderate, unacceptable behavior, he displayed on this particular day! I will "NEVER" do business again, at this UPS Location, that's for sure! Even the female UPS Employee behind the counter stated to me, "I can't believe how long you guy's have been waiting for David, I would be so upset if I were in your shoes!" I called the Manager to report David later that evening, and their own Manager knew nothing about this incident! They kept this incident very quiet! I made sure this incident got reported to David's immediate Supervisor! (End of Incident)

Jess A

I’m a small business owner and I recently had a horrific experience with the local USPS. After explaining what happened to one of my customer’s orders the ladies at this UPS location provided exceptional customer service. They were compassionate and sensitive to my concerns about shipping future packages, and ensured my products would never be destroyed by their delivery folks! I will be sticking with UPS from here on out, thank you ladies!!!

Michael Grimaldi

Len was a wonderful associate and was very helpful under pressure. she had multiple customers and handled beautifully by herself. she was cheerful and pleasant with her interactions with customers.All doing this by herself at the time of day being 4:pm where you would think there would be more help in the rush hours of customers getting off from work.

Jaime Olguin

This store was great! So I went in to return my Att cable boxes and the system was down. The guy explained that this happens from time to time because they get some many people doing it at once.. so I was able to leave my cables boxes there and give him my account info and email and they emailed me the receipt when the return was complete! I didn’t have to go back!