PetSmart

Lopamudra Dash

Extremely unhappy with the grooming services. I went with my puppy mini poodle for his grooming. God knows how they handled him. It’s been 4 days my puppy is still traumatized. He is not anymore the same jolly guy. Not recommend for grooming for sure.

Chris Groppi

Called to make sure they physically had an item in stock. Was told by a manager they don't perform physical stock checks per the phone prompt as they're too busy, the system shows 7 in stock. When asked to physically verify, he proceeded to tell me he's not incompetent and that the system is never off by that much. I explained that I had already visited the Naperville store that showed 6 in stock in which 0 could be found when I physically went there, in which he proceeded to tell me well that's not his store and he's not incompetent. I went in and thankfully was able to purchase what I needed. The store seemed pretty empty and there were a couple employees that didn't seem too busy to do a stock check. Incompetent or not, this manager sure needs a lesson in how to communicate and work with customers.

Cheryl Aberly

I take my big black lab to this Petsmart to either get her nails trimmed or a bath different times. Her Groomer is Jordan. She is always kind to my dog ( who is a nervous wreck after riding in the car.) I think she calms down pretty good for Jordan. Jordan does a great job cutting her nails and bathing her on the days my dog gets a bath.

Britt M (LamaMama)

We were greeted right away and asked if we needed help finding anything. Thank you! The store was nice and big plus clean which again thank you. Yall had exactly what I was looking for, plus lots of snakes and dragons for my son to look at which are his favorite. Definitely was an awesome shopping experience here today and we will be back!