Gravity Defyer Retail Store

Pete Boyle

I was excited to try these shoes and promptly received a pair. When they arrived I realized that they run a little smaller than most and I immediately repackaged and returned them for a replacement pair. Through the tracking number I found that my returns were received on 7/2/2021. A week went by and no response so I reached out to find out why the delay. I received an apology and was assured they would ship within 3 - 5 business days. That did not happen and I had to reach out again. Disappointed and with a vacation trip coming up I cancelled. Again no response leading to another contact. Finally I was assured that a refund would be processed and my account credited within 3 - 5 business days. That was yesterday. Today I received another email stating that my replacements would be shipped within 3 -5 business days. Yes, another call and I was again assured that the refund is being processed. I hope that it is as I have lost any desire to ever try any product from this company, even if they are as good as stated. They may provide a superior shoe but I'll never know. I do know that they have a lot to learn about customer service.

Drew Ryan

Jesus, the Assistant Mngr., was hands-down one of the top sales associates that I have ever encountered in 20 years. He literally addressed the different needs of three customers all at the same time, who were all asking different things of him, while on the phone and computer at the same time and didn't skip a beat. This guy is a multi-tasking beast who sees the customer process through to the end without dropping the ball once. Besides that, the store has the best compression socks (cheaper than Bombas), the best arch supports, the most comfortable shoes, and is competitive in terms of every product aspect. I'll be a customer for life. Solved most of my lifelong foot pain!

Kathi Sw

I gave knee and foot problems. I went to the store to get a pair I heard about these shoes online. They felt so good right away and u walked for a while first night feeling so good for the first time ever. I don't want to take them off . They arent even that expensive. I didn't know shoes could make such a difference !!!

William Adams

Rene helped us a lot. My wife just finished ankle surgery and is the middle of physical therapy. She is beginning to walk again and these shoes are perfect for her conditioning. I even bought a pair based on the comfort and support!! Go see Rene, he’ll help you get fit! W. Adams