J & M Appliance, Inc.

Connie Smith

The company would not work with us because we wanted the repairman to wear a mask in our home during the repair.

Sara Smith

Incredibly overpriced, bordering on price gauging. He didn’t know his own pricing for the service fee. The technician did not wear a mask, nor did he offer. I would not recommend.

alder ruiz

5 appointment and they still have not fixed my refrigerator. They changed the compressor twice and nothing. It now turns out it needs another part and I am still without a refrigerator. Sears warranty contracted this company and I’m getting really close to calling sears to switch the company or buy me a new refrigerator. So frustrating

Emily Wolf

Update: I received a response from J&M (see below) letting me know that I can request a different vendor. Again, the great customer service. I would also like to acknowledge the use of the word more put in quotes, as if there really isn't more to be done...I'm assuming. I am also assuming this response is from Monique, the manager. She replied the same way to someone else who was upset with their customer service. Just solidifying my observation of the level of customer service. I am very disappointed with the service I am receiving from J&M Appliance. I called to have a fridge repaired under my home warranty. I called on June 18, the first available appointment they had was on June 28 - just to look at it for the first time. They had to order a part. I emailed on July 7 to find the status and was told they were waiting on authorization. I called the warranty company and they sent over the authorization the next day. I received an email today (July 12) asking me to call to schedule the repair. Their next available date is July 22! 10 days for a freezer to be repaired that isn't freezing. I asked for a manger to find out why I am having to do the leg work to get the authorization and why another 10 days for the repair. I was told "I don't want to say anything rude or unprofessional" ...but basically I have to wait. I am so disappointed. It sounds like J&M is taking on more work than they can handle. They should think about hiring more technicians or telling the warranty companies that they can't provide the service in a timely manner. I am so disappointed in J&M. I would never recommend them and I am certainly glad this is paid for by the warranty or I would go somewhere else. Customer Service seems to be a lost art with them.