Best Western Waukesha Grand

Rachel D'Alio

I would give 0 if I could. Booked on Best Western’s site which described it as pet-friendly. Was turned away upon arrival because I had cats, although when I booked it never said anything about no cats being allowed. I asked for their pet policy and it says nothing about cats. Worker says “my boss won’t allow cats” although no official written policy exists. truly unacceptable and may never book with best western again. thanks for absolutely nothing!

Steven Lalonde

Used my Best Western rewards points for my friends wedding. The room I got was next to the elevator. Elevator was noisy especially in the morning. Room was dirty. Both phones in the room didn't work. Some of the outlets didn't work either. If I had to have paid for this room I would have left and gone someplace else.

Verified Hotel Guest

Positive: The location is convenient and staff friendly, especially the gal that does the breakfast area. She is awesome. All in all it was a nice experience. Negative: I reserved a room with 2 Queen beds but we were given one king sized. Didn't want to make a fuss so just went with it. But we do prefer the 2 beds.

James Nielsen

Prices for these rooms are NOT worth it. Elevator worked 1/2 of the time. Kids running up and down the hallways all hours of the night and staff did nothing. The hot tub was constantly filled with kids, even when they're not supposed to be in the hot tub without parental supervision. No adult time whatsoever. This is NOT the place to come and relax. You will leave more stressed than when you came. Trust me. My wife and I will NEVER come here again!