The Great Escape Rockford

Patty Schumacher

Steven in service was fantastic. He is a good communicator, shows up on time and fixes things quickly. He is friendly and very helpful. Really good guy.

Wanda Miller

We bought a pool, had it installed & that went as expected. When we purchased the pool, we were told bring back stuff we didn't want (like cheap ladder) & we could use it as credit towards a different item. We'll, the stairs were $125 & they offered $12 credit. I have decided to NOT purchase a vacuum & hot tub from this company because of this! Buyer beware....get everything in writing with exact dollar amounts.

Jason Graves

I purchased a pool and expected it to be 100% installed. The problems started before installation. I ended up having to remove two posts and part of my fence for excavation & leveling to begin. Then, they came and set up the pool, leaving the mess, (boxes, packaging, personal garbage, and extra sand) in my driveway. I had to get all of my own permits, and do my own electrical work. They left all the dirt for the backfill, and I'm currently dealing with that. It was not the experience I had in mind. It's a good pool, but ended up being a lot more work on my part than expected. +1 star for a hose developed a pin hole leak and was replaced at no cost. +1 star for a diverter valve was leaking in spring (I took it all inside to avoid freezing issues) and they're replacing that too. Great escape itself has been really good. Leveling guy was great too.

Michael Adrian

We purchased 2 Adirondack balcony chairs and 1 table. The table was completely assembled and we expected the chairs to arrive in the same condition. At the very least we should have been informed by the salesperson that we were getting chairs in a box so we had the option of canceling the $1800.00 order. We got the boxes of chairs home and decided to call the salesperson to arrange for great escape to assemble these chairs. Of course the salesperson wasn’t in. We then, foolishly, decided to assemble the chairs ourselves. After 9 hours and a huge dose of frustration we have the chairs assembled. Terrible directions, misaligned holes and missing countersinks caused us to reengineer the products as we went along. Having spent over $7000.00 at great escape we won’t be anxious to shop there again. Buyer beware. Great Escape is a very appropriate name for this company.