ActivCare at Rolling Hills Ranch

Harold Gottschalk

My experience with ActivCare started in March 2017 when I met with Sophia Anguiano to visit the location at 850 Duncan Ranch Road, Chula Vista, CA. When you are searching for a place to place your loved one it is a stressful experience. I remember how respectful Sophia was and how she helped us navigate the process and decision. I had visited other facilities, ones that were less expensive, but I chose ActivCare. Why? I walked away feeling that they cared, the place was pristine, it appeared very safe and it was not big nor small. I like how they had a great room and all the wings met there, all the rooms were secured from others walking in. I could see on my initial visit how the staff was caring to the residents and how the staff managed and respected the residents. Our story at ActivCare was not short, it lasted 4 years and 4 months. During that entire time my initial impression was continuously strengthened as I got to experience ActivCare with my mother. I visited typically twice a week. I spent many hours there in the first 3 years with my mother in the great room, interacting with her and other residents and staff. I would also come and take my mother out to have lunch around Chula Vista, the staff always have Eva ready for me and off we went. ActivCare would provide activities like a daily walk to the park nearby where we would walk and wheelchair there with the residents. They would also have special events for the residents too, I remember best the Hawaiian luau, great food, music and dancing show. I was fortunate enough to be visiting when an emotional support miniature horse stopped by her room. My mother was so excited as she petted the horse and you could just see how it lifted her spirit. The care and nursing team were always there for her during her entire tenure, they kept her fed, clean and healthy! They became her family and friends! There are many teams at ActivCare that support your loved ones! The maintenance team, they keep the place running, the housekeeping team, they clean and launder, the kitchen team, they prepare the meals according to their needs, the activity team, they help them pass the day and the management team, they make sure that the staff is there to take care of your loved one and uphold the expected standard of care. My mother's time at ActivCare came to an end, the team was there to help her and me through the last weeks and days. The head nurse and her team, the care team along with management made sure the time my mother had left was quality and as peaceful as possible, they ensured I was there when my mother needed me most by being vigilant. I am personally grateful to the staff at ActivCare, even after Eva’s departure, we shared hugs and tears as we shared our stories of her time there. I fully recommend you consider ActivCare as a place for your loved one based on my personal experience. I always felt comfortable that my mom was in good hands. It is not an easy decision to place your loved ones in the hands of others. To all at ActivCare I am thankful for your support over the last four years and this journey would have been more difficult without you all there.

Jeff Jones

We are very happy with their care of my elderly aunt. She suffered a brain injury from a fall and the care here is excellent for her situation.