Tri-City Medical Center

ram butan

The employee who is in charge of answering this hospital's direct phone is very unprofessional. She did not make an attempt to direct me to the right department, instead she had an attitude and hangup the phone. I understand that her job might be stressful, but she needs to have a lot of patience especially in this kind of field. On the other hand, our visit at the ER was excellent. The doctors and nurses were very patient about explaining everything to us and made sure that we were supported during the difficult time that we were going through.

Sarah Brown

I'll never go to another doctor's office or hospital again. I'm literally terrified after staying here! I do not trust doctors or nurses when I used to trust them with my life! The way that I see you disregards it's death and leaves my room 82° for the day I was in there was absolutely hell on Earth. I've never had such bad anxiety and panic in my life. This place is not up to code and they have no standards of care.

S V

The ER medical care is excellent. However, the intake staff are understaffed, rude, information is not forthcoming, and you need to be prepared to wait for hours even when they are not crowded. The first visit was for my 87yo mother's heart attack. We had to wait outside. No information was provided unless we followed up every hour. Her admission into an ER bed took hours. Assignment of a bed in the hospital didn't take place until the next day. The second visit: My mother had a blood pressure spike and started bleeding from her eyes. The ER intake staff were slow and unconcerned. We were standing off to the side, silently waiting our turn to be seen after checking in, but OTHER people waiting in line to check in were horrified and grumbling about how the staff weren't taking MY mother's case seriously and taking her in immediately. When a male nurse came out and saw the blood, he gave my mom a tissue to mop her eye. When I said quietly, "there's so much blood...", he barked, "SIR! Try to be patient!" and walked back in. It was several hours before my mother was seen. Nothing I said was aggressive against that nurse and I consider his attack unprovoked, inappropriate, and unprofessional. Perhaps he was overworked though I counted only 4 people waiting in the lobby. But holding old people outside, bleeding, and then yelling at them is unacceptable. Tri-City ER is broken. UPDATE 5/17/22: As expected, the boilerplate response from TCMC has appeared under my review as it has under most negative reviews. My constructive recommendation to TCMC: If you are actually concerned about end user experiences at TCMC, instead of passively expecting us to call you, be more proactive. There is already much information here on Google and on Yelp. Aaron and his staff could collect all of these dozens of negative reviews and review them together to identify common themes and failure points in customer care.

Elmerissa Sheets

I do not want to bash hospitals because I am in health care but a loved one has been admitted there and it has been a frustrating experience. There is lack of compassion, lack of knowledge and inconsistent care. If we did not advocate for the family member, they would not have been turned, would not have tried to get them to sit up and left them without appropriate nourishment. We had to be the one to request the naso-gastric feeding, requested for the inspirometer so that our family member would not get atelactasis and turned them to their side so as not to get bed sores, while the nurse just sat and watched TV. When we had numerous questions like family members often do, she threatened my sister with saying that she will not be able to come back. I wrote a letter to the hospital and it was left unanswered. It was not our choice to have them admitted there but that is wheee the ambulance took them. And they have the most antiquated visiting policy and do not update the policy to coincide with other hospitals. Health care is tough, I get it. But so is having an Ill family member.