Chipotle Mexican Grill

Dustin Deloach

This location sucks! I will never order from here again!!! Save your hard earn money and go somewhere else. Made an online order with 8+ toppings for pickup and just received chicken, rice and lettuce………Are you kidding me? Are the people that work there illiterate or just don’t care? For Christ sake you make taco bowls/burritos for a living how hard can it be? I will eat a jean jacket dry before I ever return here!!!!

Harrison Skiver

They made me wait outside for my food which is fine. Took about 25 min. I finally got my order and excited as I love chipotle. I open the bowl and notice there is no chicken . I search through bowl and find two small pieces. I asked the manager if he could give me more chicken. Because I had opened the bowl he said he couldn’t . I told him to give me my money back as I was not paying for this . Long story short make sure you have your full order before leaving the store. FYI the manager did go back and make it but I was interrogated and had to be a Karen :/ . Chipotle is good but this location was far off on quality, temperature and customer service .

33 33

Chipotle- 2109 Charlotte, NC. Go ahead order online, we will take your $$$ and we will make it very difficult for you to get your money back. and you will have no one to speak to. I have to select 1 star to post this...otherwise....well you know... Ordered Salad online for pickup at 1:20 pm. All set & have it ready in brown bag, picked up and went back to office. Opened it and it is not Salad. Because one would have all time in the world from a lunch break .. I drop back, asked for refund as I have no time to wait around for another order. Learned NO REFUND for online orders in store. THIS IS THEIR POLICY. Employee did not have the energy to apologize for the order they F-UP! Contacted online for refund, the ONLINE PROCESS is another award winning process. NO PERSON to talk to on the phone, called the number at their HQ, automated machine saids...to go online and call ended, and this is their Corporate phone number. wow ! I submitted my receipt, lets see their response time on this service...stay tuned !

Rafaela Delgado

I will not eat from this location again!! Me and a couple of coworkers order some food online 2 days ago for pick up, it was 3 bowls and an order of chips and queso. We sent one person to pick up the order. Once she was back we realized there were issues. -My 3 bowls came with no lettuce at all (if the restaurant was out, they could’ve specified at pick up and it would’ve been fine), not to mentioned they were all THROWN inside the bag, not stacked, so everything was shaken. - bowls were nowhere near halfway full. I felt ripped off. - We didn’t get our chips for the queso. - the queso dip seems was thrown in the bag (just like everything else) and it spilled all at the bottom (attached picture for this) I tried to call this location and it was impossible to speak to someone at the actual restaurant. I will try to put a complain with corporate, because I have never received an order in such a manner, from any restaurant. If I could leave Zero stars, I would.