Overhead Door Company of Eugene-Springfield

R Weight

Can't say enough good things about OverHead Door of Eugene. Our spring broke over the weekend and we had a time-sensitive appointment with another service company Monday morning that needed to go through the garage to get to the back yard. Called OverHead Door and a very nice, courteous gentleman listened to our situation, gave me the contact number for their local employee, and I called and left him a message. He called right back, said he could come right over before he left for other appointments. He was here in ten minutes, just as he said. He had all the necessary parts on his truck, was able to repair the door quickly and tested it, made sure everything was in working condition and was gone before the other service company arrived. We originally bought our door from OverHead Door back many years ago and have had them service it in the past. We trust their work and also appreciate their courtesy and consideration. Highly recommended.

BrewPac Shakur

YOUR CUSTOMER SERVICE IS GARBAGE 🗑 I called to get a quote and some guy transfers me to the office where I leave a voicemail and nobody calls me back. Then I call the next day and the gal says she just hasn’t had a chance to get back to me and that my question and concerns are for the owner. Waited a week and no call from the owner.

Pac

One star because I can’t give them 0!!!!! Dirty & Shameful. Shame on what’s supposed to be a reputable stand up company serving Eugene/Springfield. We have used them for years and will no longer. I urge everyone to not use this company until they do what’s right. One of their drivers towing a trailer merged into my wife’s lane hitting the side of her vehicle. It was rush hour on 6th st so no witnesses stopped. The driver got out and apologized to my wife telling her he didn’t see her. He admitted fault on the spot. “It was like he forgot he was towing a trailer” my wife said. A week later we received a letter from their commercial insurance company stating the they were not at fault and we’re already established in the lane, furthermore saying it was my wife’s fault 🤣. Looks like somebody changed their story since no witnesses were around. They also said there was damage to the trailer (maybe, but from side swiping my wife’s car) and a taillight was broken. Clearly from this picture no taillight is broken.It’s times like this I wish I had a dash cam. Unbelievable that this company is going to make us jump through insurance hoops and fight for what they should have morally fixed when they are 100% at fault.Scandalous.

Kelly Karr

Great service, efficient communication, and seamless install of quality doors. We have had great service for bay doors, garage doors, and gate opening systems. Overhead door has done everything possible to deliver on time for us. They have been quick to resolve maintenance issues and even offered to program all of our remotes.