Mercy Outpatient Imaging

Au Ti

2 hour wait time for walk in X-rays and it wasn’t even busy.

S Miller

My husband was scheduled weeks in advance here for an appointment. They called him late--the day before the morning appointment--to reschedule with no explanation, to a later time for the same day. He was already scheduled to work and he communicated that this new time was a schedule conflict. He was put on hold, transferred, put on hold, then told by an employee that they would call him back to resolve this. As this was toward the end of Mercy's office hours, they did not call back. He called Mercy first thing this morning and explained what took place yesterday. The employee acted like this was an extreme inconvenience, even though it was a Mercy employee who rescheduled with him last minute, for a time when he was not available. Mercy had already ordered serum for my husband's appointment and they could not answer whether we would be charged extra for it. They also didn’t have clear communication regarding the patient portal process or have transparency with billing. Overall, this could have been a better experience.

Melody Hopkins

I gave five stars for everyone job well done.

Will Haemmel

Medical Scan fraudulent billing. Was quoted one price for "cash out the door", received a second bill for same ultrasound with no explanation billed to my insurance which doesn't pay(and told mercy that) for reading results. Failure to disclose , hidden costs. Consumer rating -2. Don't believe them on fees. Flat out fraud.