JCPenney

Meagan Richardson

Absolutely horrible. Was more than happy to drop fitty bucks on 2 shirts. The part that broke me was when it was finally my turn in line the register lady did a store wide announcement inviting anyone with returns or exchanges to cut the line.

Shelly Hamalian

Got my son's whole Junior Prom outfit here: suit, shirt, bow-tie, socks & shoes. Their big & tall selection is pretty good as are their clearance racks in each department. I'm a JCP fan.

Tiffany L. Bryan

I love the children section. I'm always on the hunt for different disney toys, especially during the holiday season, and I always leave with something. I also get my hair done in the JCPenney salon, just a wash, trim and blow dry cost me $70, I was charged $10 extra for having long hair.

Felix Sanchez (timetracker2643)

I gave only 1 star because of the pick up and customer service at the pick up. Beyond that, the place was abhorrent, different product items strewn all over the place. I didn't l even accidentally stepped on a folded shirt on the floor. Honestly with this place if it had an eatery of sorts, I'd be worried for it. The place is reminding me of two Gordon Ramsay shows (at least the start of them before they're transformed for the better) Kitchen Nightmares, and 24 Hours to Hell and Back. The store is that bad off, doesn't matter if it's right after the holiday season, or that JC Penny is a major corporation. I've personally seen major corporations file for chapter 11 for less that this. This store is that bad. The place used to be way better than this, however now it's like one of those places you shove someone for punishment if you never want to see them again. Outside of the pickup area from online, the customer support looks like they can only stay at the register area and that's it, like they're not allowed to leave those areas in order to clean the place up. It's like corporate refuses to give the store the budget to hire people in order to keep the store looking nice and in line. Doesn't matter if the store is the end cap of a mall, each store is dependent on their customers. You can only go for so long with one customer base type, if you lose that base, then you should adapt to keep things going, if you don't, you lose and the pace dies. This store needs to do that.