Planet Fitness

mark fa

Terrible customer service. Employee swearing over the phone. They might be good at service in the gym but telephone skills are severely lacking. Total incompetent on the computer. Good luck to whoever tried to cancel their membership.

kwashere

Loved it. No one was Herr despite the fact the I got there at 6pm. The ace was clean and the equipment is nice

PennStateJake

The staff lies and then makes no attempt to make things right. Mid-May I called to cancel my membership due to moving out of town. The guy said I needed to come in to cancel. I told him that I moved out of state to which he replied, "oh okay - well I'll get you cancelled then." He proceeded to take my name and said that was all he needed. Two weeks later I look and I was hit with the $39 annual fee plus the $10 monthly fee. I called back and spoke to a supervisor the next day. He said I'd need to come in to cancel. I again explained the situation to which he called the manager (Cheyenne) and called me back to say that it was cancelled. The following day I called and spoke with Cheyenne - she confirmed that she made a "special exception" and had cancelled my membership. Today (6/20), I looked at my bank statement to see they've taken yet another $10 out of my account. Fortunately, I'm in town for a wedding so I inconveniently stopped at the facility. Cheyenne played dumb and said, "oh I cancelled it, someone must've undone it." I filled out the form to cancel and walked out. There was no offer to refund the $59 they've robbed me of due to poor communication on their part. There was no point in time in which I was told the ONLY way they could cancel is if I came in or wrote them a letter. This is 2022 - I can close a bank account over the phone, apply for a $30,000 loan over the phone, but I can't cancel a $10/month membership to a gym? The staff I dealt with is completely incompetent and needs a fully retraining - and probably not from Cheyenne. I would give this review negative stars if possible and will do everything in my power to ensure people in their community are aware of their shady behavior and carelessness.

Willy The Seal Stroker

I see a lot of people being rude to the staff because they owe money and can't pay the monthly fee so that probably explains a lot of the 1 star reviews. Signing up was a simple 5 min task, everything was explained clearly, and the equipment is being cleaned within a schedule time. I enjoy my time here. The manager obviously works very hard.