Verizon

Kim Gruber

James took care of my husband & I and we had a very poor customer service experience. He was rude and arrogant, he was about to hand us the wrong phone ( serial # has to match) until I caught it, and in the end he didn't connect my phone for the "switch" at home. My husband had to call Verizon and of course this turned into a 2 hour ordeal!

In the house with Jay

I came in to this place based off of a commercial talking about $800 credits buying out your old phone and paying off your old phone and I went and spoke to the store manager I explained him how my phone was mint condition S21 ultra5g Samsung phone and I was promised I would get the $800 in credits and that my plan would be 115 a month turns out my 1st bill is 297 and my Billie each month is 136 I was duped lied to pulled in like a car salesman just to be a customer it's disgusting at 45 I have 22 years of customer service under my belt and I would never dare do this to a customer I am outraged and I am calling Verizon everyday!!!!!for help for credits or I will leave and go back to xfinity!!

W Meer

We were not acknowledged when we arrived, however the 2 or 3 came after were acknowledged when they entered. I had to ask someone for help just to get an employee to finally acknowledge that I was there. For corporate store, the customer service could have been much better.

Leo Co

It was terrible! I waited an hour and fifteen minutes. 5 employees were working and only 2 customers were being helped as I waited. Verizon is no longer the well-oiled machine it used to be. A total waste of time. When I was finally helped I was treated professionally, but the wait. Come on Verizon, you can do better.