Herb Chambers Cadillac of Lynnfield

Bad and Bouchy

Mike Anagnos has always taken care of me there and it is the best service I’ve ever had which is why I return to this dealership regardless of where I purchase my vehicle.

Michael Conley

My wife and I were interested in purchasing an Escalade ESV and Herb Chambers Cadillac of Lynnfield had the truck that we really wanted. I was hesitant to call because the last two experiences at the dealership left a bad taste in mouth. I actually swore to never go back. My wife ended up calling and talking to Ted in Sales. From “hello,” he was courteous, professional, and honest. There was no pressure put on us and he answered all of our questions in a way that immediately made us feel comfortable. We worked with the new GM and Idalmy as well, and they were both equally as helpful and kind. With mutual respect, we negotiated a very good price for our trade-in. They worked hard to get us the best interest rate for our loan and made the paperwork process easy. There was no extra pressure put on for “extended warranties” and other options, but these things were thoroughly explained. We met Ted to pick up the New vehicle and we went through all the features that we weren’t proficient on. He explained everything and answered all of our questions. It’s nice to know that we have a few great contacts at a dealership that is very close to home. In 2019/2020 if you asked me about my experiences at this dealership, you’d be reading a much different type of review. They’ve recently changed General Managers and seem to be much more focused on customer service. I’m very glad we decided to call and go through the process with Ted.

Louie Showers

Mike A. in service provides the best customer service Ive ever received in any capacity. Mike is so patient, knowledgeable, and THOROUGH. I've been coming here for service for my Cadillac CTS for many years and not once has Mike failed to put forth his very best to ensure my satisfaction. Top notch customer service is unfortunately rare these days and that's why I am taking the time to write this review. My only regret is that I took so long to write it. Thank you Mike. Sincerely Lou D.

S S

Brian Kelley was our Sales Consultant back in December of 2020. He was FANTASTIC! He was very helpful, transparent and great to work with. To be honest, I was quite surprised in the level of service, attention, and comfort Brian presented throughout the buying process, as well as his work associates. Everyone was nice and there was ZERO pressure to purchase anything. Quite a flip of the coin when compared to many other places I visited prior purchasing our vehicle from Brian. Hope to work with him again on my next vehicle need.