Nault's Powersports & Marine- Manchester

Tanja Jutanda

had so much fun buying my new scooter. facility was beautiful, love the guys I worked with Dan Joey and Scott, finance was SO quick and easy. i love not feeling rushed and Scott let me read through my paperwork. Thank you guys!! see y'all for my oil change! thank you!!

Ian

Had a great experience with this dealership. They knew I was looking for a 2022 Suzuki GSXS 1000 and said they would notify me when they had one in the colors I wanted. Ed did exactly that and then Dan immediately put a dibs tag on it after my deposit. Thanks gents! Dan was prompt on all questions I had and a great help leading up to me taking delivery which was quick and painless. David helped me load her up in the back of my truck and made sure it was secure, thanks Dave! Will look to you guys for future bikes if I am still in the area.

Jen Wenz

Excellent Sales, Service and No Hidden fees! Straight up, No bs!! Our 1st time buying as we live in Maine, Bri and Scott made our bike purchase effortless, and smooth, Super Nice Knowledgeable Staff. Helpful all around, We're Super Happy will definitely do business again, Thanks Guys!

Nidhish Shivashankar

Original Review: Tremendously disappointing. They've essentially stolen money from me. I bought a theft plan with a bike, that was supposed to be refunded when I sold the bike. I sold the bike in June, informed the dealership and STILL 10 months later haven't received my money yet despite checking in with the dealership persistently and having been told several times that the check would be a week away. Truly reprehensible behavior and I'll have to take them to small claims court if my issue isn't resolved promptly. // Update: After 10 months of waiting for a refund check on a warranty security plan for a bike I'd sold, I finally had a conversation with someone who would resolve my problem. They told me that the third party who sold the plan wasn't honoring the letter of the contract and that's why I hadn't received my money yet. When I bought the plan at the dealership with my bike I explicitly asked what would happen when I sold it and was told I get a pro-rated refund. Apparently the third party wasn't honoring the deal with the dealership, so their arrangement has been severed. I shudder to think how long I would have been waiting had my bike actually gotten stolen and I needed the money more urgently. Naults paid me a fair refund for facilitating this fraudulent company and the issue is now settled. That being said, if the third party company has been saying they wouldn't pay out, why wasn't I informed about this immediately? It took them 10 months, a Google review and a deadline that would have escalated to a courtroom to be transparent. They were clearly waiting for me to forget about the situation instead of owning up to it. This all should have been resolved by August 2021 maximum (I filed in June 2021) had they been transparent about the issues instead of waiting until April 2022. While the issue has been resolved, the sheer carelessness has left a bad taste in my mouth, and it's extremely irresponsible/subpar service for a company operating in the modern world.