Capital Ford of Hillsborough

Kyle

Sold me a car with known transmission issues and an active lawsuit, didn't provide both keys to the car, and it came with a built in speed limiter and volume limiter (Ford MyKey). They asked $400 dollars to disable their BUILT IN SOFTWARE. I used a $20 OBD port reader to disable it myself. That's right, $400 for a $20 fix. Edit: they've since reached out to me to ask how to disable MyKey, they were supposedly unaware it could be done. Ford corporate instructs that the only fix is having multiple keys available, which is not true (and why wasn't I provided both keys to begin with?). The company is price gouging at every chance they get. There is free software available online to remove it. I'm not satisfied with the overall experience and the car should never have been sold to begin with, but they at least try to learn from mistakes. Still, any half competent mechanic should be able to Google the issue I had and fix it. They also did not address why they sold me a car with active lawsuits, being recalled under lemon laws. It shouldn't have been on the lot for sale. It was my first car ever and they totally took advantage of me, and continue to attempt to do so. Don't give Ford your business.

Mark Hamlett

A small town with great service. TJ and the rest of the sales crew are fair and willing to go the extra mile. Purchased my second vehicle from them. Very happy with the service and vehicle. I recommend these guys to help you with your needs.

Andrew Bernard

These guys are great! It has been a long wait for this Bronco and they have been in it with us along the way. John Marsh is awesome. They treat you like a long time friend. If you want to buy your next vehicle from people with good values and honesty then this is the place to go.

LaVerne Deal

Just wanted to give Capital Ford of Hillsborough, NC - TJ Whitlow, Chris Kearns all a huge thank you for a very pleasant car buying experience. I had not made a car payment in many years, so when it was decided that it was time to up grade my 2003 Ford Explorer the search began. The search ended when we found one we were interested in at Capital Ford. They were very pleasant and easy to work with from the start, they understood what we wanted and from there the process went very pleasant. Highly recommend stopping by if you are in the market for a new or used vehicle. Loving my 2018 XLT Ford Explorer.