Holmwood's Furniture and Design Center

Shannen

I absolutely love this place! Great people. Great deals. Great furniture. To all of those complaining about items coming in late have no idea how the world is right now! Everything being shipped in from overseas is SLOW. I will always recommend this company. We have never had a problem and they also assemble everything before pick up😃

Tammy Nelson

Like others have noted, they have lost a customer and I will be spreading the word about their terrible customer service/store policy. I shopped there on Saturday, ended up buying decor from off the wall. Spoke with the sales clerk about the return policy in the event it didn't work out for the area I had in mind at home. She said, "no problem, as long as you return it in 7 days." Unfortunately the piece didn't work. I returned it to the store on Monday (closed on Sundays), basically their next business day, to learn they have a 15% restocking fee. No where did I see this, nor did the sales clerk say a word about it during the discussion when she was taking my money. She also cashed me out using another customers account information. When I told her that was not me, she crossed out the persons name and told me "don't worry, it's still a valid receipt." At the time of the return, I was informed the restocking fee is store policy (regardless of what a sales clerk says!). I can understand a restocking fee on a special order or if it was a piece of furniture they had to load/unload. But, not the case -- the space on the wall was left empty, screw still there, and I could have hung the piece myself exactly where I took it down from. Instead, I was charged the 15% fee as the sales clerk pointed to a big pile of colored sheets on the counter reiterating the store's return policy. So, beware no matter what a sales associate may say ... you need to review the store's handbook if you really want to know how they do business. I'll spend my money elsewhere - hopefully where customers are appreciated.

Martie Smith

Went in to buy a piece of Furniture that was listed at $639 on their website. The piece in the store said $739. The sales lady let the manager know of the difference in price and he said no to the lower price. So we left. He said there is a disclaimer on the webpage that says prices can change all the time, however I didn’t see it. Anyway, they lost a sale and a customer and I’ll spread the word. 🤷🏼‍♀️

Michael S

Lots of great options and reasonably priced finished and unfinished furniture. Extremely friendly staff with no pressure sales. Easy to find and worth the trip from Maine for TAX FREE New Hampshire. Easy to find and plenty of free parking!