UPS Customer Center

Category: Shipping and mailing service

Address: 10 Ellinwood Dr, New Hartford, NY 13413, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 2–5PM

Tuesday: 2–5PM

Wednesday: 2–5PM

Thursday: 2–5PM

Friday: 2–5PM

Saturday: Closed

Reviews

nedin kendic

Jul 18, 2022

I was expecting a package on 7/14 and while sitting outside, I get a notification from Amazon that my package was delivered. I go out front and no package on the porch. I went to the tracking on the ups site and the driver stated it was left at a side door. My house doesn’t have a side door. I opened a claim with ups and now I’m getting a message to contact the seller because they’ll have more information on the status of my claim… what a waste of a business ups is

Paranormal Karen Podcast Rontowski

May 5, 2022

Trying not to use Amazon so much but this UPS is a nightmare. You can’t get anyone on the phone and the drivers deliver everywhere but the address given. I have a lost package and there is nothing but recordings. Going back to amazon and not going with any company that uses UPS

NY Gardener

Apr 14, 2022

People are pleasant and helpful but good luck finding a parking spot. The customer parking is always taken, yet the store is empty. One could only guess the employees are using all the spots.

jns m

Dec 31, 2021

Excellent service. The person that answered the phone was very helpful and polite. I had a package that had to go out on a Saturday; even though they were closed, I was able to make arrangements with someone who would answer the door and send it out that day.

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Questions & Answers

I am trying to truck my packege?

Ada C.S. | Jul 22, 2022
UPS Customer Center | Jul 22, 2022

We understand that you are trying to track your package. For further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

Can I drop off Amazon returns at this location?

Jill Rotach | Jan 23, 2022
UPS Customer Center | Jan 23, 2022

Thank you for your inquiry. This is a UPS Access Point. We recommend you contact Amazon directly to see how you may get your package to them. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

How do I find out about who is using our address ? We keep getting packages that belongs to someone who is expecting a child on the way.

Krystal Tillman | Oct 25, 2021
UPS Customer Center | Oct 25, 2021

Hi there, thank you for contacting us. Our team is here to help. Please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp to assist you further.

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Checked on a package from Amazon and it was delivered... did not get it and notation said it was left at the dock and signed for .. what does that mean?

L Y | Aug 21, 2021
Phil Felice III | Aug 21, 2021

UPS over worked this time of year and under paid. Plus most barns are down 1/2 there experienced senior knowledgeable workers because of Covid this year. Be patient the problem will be corrected just contact the sender.

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Is this a drop off UPS store for a package to be returned to Amazon?

A Google User | Aug 21, 2020
Jeremy Hayes | Aug 21, 2020

You can go to Kohl's way easier.

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Can I pick up the package before it's on transit

Demonic Adrian | Aug 22, 2019
John Hector Heinen | Aug 22, 2019

Great answer!

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I was expecting a package for today but it was sent yesterday but they never sent it to my house they sent it to the damn mail box but no one was there now I never had a problem with them coming to the house but idk why they never did

Matthew Hartman’s vlogs | Aug 22, 2019
Catherine Santiago | Aug 22, 2019

They call you, if they can't locate the house or if the address doesn't match up in the system, they don't bring it back to the hub station unless there was a good reason... It will be open Monday at 8am

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You guys don’t do delivery on Saturday right?

Ivy Vi | Aug 22, 2018
John H. Heinen | Aug 22, 2018

Right they do not. But FedEx does.

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How do i check the status of a application? I been getting the run around 😄😂😭💀

Dre Mills | Aug 22, 2018
John Hector Heinen | Aug 22, 2018

Don't bother if they have called they're not going to. Has been over two weeks ago, move on and try Fedex.

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Do you have a. Copy machine

Gene Wilcox | Aug 22, 2018
Ann Dunn | Aug 22, 2018

Yes

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