Staples

Rachel Charles

I’m here to leave a positive review about Don! He was so helpful and helped me execute several issues in just a couple of mins! I’m pretty sure he’s helped me before. Very welcoming. On and Back to business for me! That was great, thanks! 👍🏾

Carla Pallazola

I wanted to share my experience earlier..i wish i got his name..and i hope he sees this if not hope someone tells him..i went in the Staples in North Andover around 1:00 p.m. May 26th to have a copy made..the young man behind the counter was so very nice which is hard to come across these days..i want to THANK HIM!!!.. And i hope this gets back to him with me providing the date and time..again Thank you!!!

Henry Lebensbaum

I have been ordering business cards for a while. There have been multiple problems. I had to speak to a manager at least twice. The last order produced an off center card. I got a email a while back that they were out out of paper. Silence. I waited and waited. I called today and was told that they were ready. That their obligation is one call. I neither received the call or a voice mail or email. Totally unapologetic and totally unacceptable. The latest is once again. 2.5 years ago, I ordered business card. No call. No cards. It seems to be a disgusting patter filled with promise, and very short on delivery. Even speaking to managers is fruitless. Poor customer service. It's a shame because the people are so nice. Once again I did my origin my my business cards and the result was completely and ability different than the original card that I gave them. I had asked to send me a demo. But the sales person Said it wasn't necessary. It was necessary if you look at the product. So now I have to make more trips to Staples and speak to the manager again and waste my time. I simply don't understand why my instructions are not followed. My English is extremely articulate and my demands are extremely clear. I am disgusted at this once again similar problem that I've had before for less few years. It's nice that the manager was able to take control over it and that they will probably fix it but not after causing me a needless anguish. The print shop screwed my business cards. The manager who agreed with me before, changed her tune. I never got the call I requested. The design department and the manager hit a new low:. Incomplete and total stupidity. Both should be replaced. The printing shop only gets worse. I ordered the replacement cards yesterday. I specifically asked how long it would take and ask that I'd be cold as soon as they were finished. That was supposed to be at 2:00 p.m. . No one called. So I called about 6:00 p.m. and there was no explanation about the failure to do what they promised. I drove over there picked up the cards And I'll have to check them. When I was about to pay i noticed, that the man did not ask me about I reward card and when I was there earlier the same thing happened with a different person. As I thought about it, I realize that this was not unusual. This is poor customer service. I like the manager, but the employees are not doing their jobs. As I said before they need new employees and better training. I also went to the printers And I spoke to an employee. He had no clue because he took me to the ink section and when I asked him but particular printer, It was as if I was talking to a wall. The place is not all bad. It is convenient for me. I just don't understand why there are so many bad apples there when there are some very good apples or employees working at Staples. Just when I thought they couldn't screw up anymore, I was completely wrong. I've been a customer for many years and spent thousands of dollars. every time I've gone through the last half a dozen times they couldn't find my prime rewards card. Today he just disappeared. And they looked at me with empty eyes as if there was something wrong with me. No. There was something wrong with this company. So I had to sign up with a new rewards card. Customer should not have to put up with this nonsense. I'm starting to believe that Staples is losing touch and if it wasn't the only store with kind it would probably go out of business. And it's a shame because they do have some good things going for them. But to suffer the check out counter and do something that takes 30 seconds take over 10 minutes and I had to get a manager. I really think that somebody should do an audit of this place so they can get their act together. I must say that the last few times I've been there I was treated very well.

Jeffrey Moon

They aren't kidding when they say that Staples has everything you need. We usually shop here for back-to-school items as well as paper and ink for our printer and other office accessories. More recently, we discovered that you can get holiday cards here for a very attractive price; you go online, load your photos, and they will have them ready within a day or two. As for this location, the staff is friendly and courteous and the facility is clean and well-maintained. There is plenty of parking but getting in and out of the lot is a little odd; you cannot exit without going behind the store and up to another parking lot.