SEPHORA inside JCPenney

Sarah Sanchez

So I literately just left the store I do not want to give them any of my service the employees here are nasty, rude and mean. It’s was my nieces birthday and we ask them for a recommendation on a good lipstick they just pointed and said over there. They looked at us like we were crazy they didn’t help us they acted like they were better than us. They never greeted us when we were in the store, they never asked if we were OK and the worst part they just set up their gossiping about other coworkers laughing how did she even get a job here looking like that they seriously need to find a better staff and employees because who they’re hiring is an embarrassment to Sephora I took my money to MAC who had no problem assisting us!!!

Jack Jallo

I always love how great the customer service is here. It's easily a place where you can get what you need or find the answers via verbal content or product after asking about whatever it is you're wondering. My only gripe is that, and this is probably with any Sephora as I've seen it at others as well, the staff can easily get overrun by how many people are inside the store and (not to their own fault) can take a minute to receive that great service.

Lindsay Kay

Sharon is an amazing beauty consultant!! She always recommends the best products!! Last month she introduced me to the Brazilian Bum Bum Cream! It is the only lotion that I’ve consistently used! This past visit she helped me find the travel size versions for my upcoming trip! I will definitely come back to see Sharon the next time I need a beauty product!

Stephanie Rainey

I have never encountered such a rude interaction with an associate like I did at this Sephora. I am absolutely appalled at what happened to me when I came to this location to try on some makeup. I picked up an item I was going to purchase, opened the package to make sure it was the right shade and tested it to make sure everything was good. An associate with blonde short hair with glasses approached me and asked if it was one of their products. I turned and said yes it is, she then asked if I was going to purchase the item and I told her yes I am. She looked at me and walked away and proceeded to the front of the store and pointed at me while telling 4 other associates to watch me so I don't put back the item and to make sure I did go to the checkout. I understand the whole damage out the products ordeal especially if its in a makeup place I work in retail myself. But for that associate to go and point me out to 4 other associates at the front of the store and have people watching me was rude and inappropriate especially while I could see them in plain sight. I had 4 associates watching me the whole time and I was super uncomfortable to shop. My friend who was with me watched the whole situation in shock, he asked what was the big problem and no one seemed to acknowledge anything they did wrong and on top of that did not apologize for any of their behavior. If you are going to work in customer service at least realize how to be respectful towards customers who are making purchases from your company and not to point out a customer while they are trying to shop. Its disrespectful and rude.I will not be returning there.