Hatchet Hardware of Waterford

Catherine Abida

My boyfriend and I went in looking for parts to repair a sink drain and the staff were very helpful and made sure we got the right parts. I plan to become a regular customer.

John Kevin Forgacs

Nicky is always courteous, incredibly knowledgeable and really pays attention to the details. I highly recommend this outfit to everyone.

Jessica Iacono

We bought a faucet from here earlier this evening and when my husband tried to screw the water hose on the pipe connected to the faucet twisted like it was made of wax. We've replaced lord knows how many faucets over the years and I've never seen anything like it. We sent our son to get a refund and he incorrectly told them it was like that when we opened it, which is his mistake, but they told him there was nothing they could do, even though I would certainly hope what we received was a faulty unit. That's their prerogative, and I understand it's probably a pain to deal with the manufacturer for them but when you're a smaller hardware store I would think an emphasis should be placed on customer service. We went to Wal Mart and bought essentially the same faucet for $30 less and didn't have any issues. It's great to have a little local place when you need something quick or inexpensive, but if you're expecting to spend more than $50 I would certainly recommend driving the extra 10 minutes to Home Depot. At least then if you have to return something it won't be an odyssey.

Ben McFarland

This is *the* local hardware shop, and it's got a great staff of knowledgeable, helpful folks. They have a decent selection of tools and items, and chances are good you'll find what you need without having to truck over to a big box shop. They do screen and small engine repair, and even have a good selection of craft sodas. It's one of 4 local branches, so they've got some depth to the stock, and can call one of the other stores if this branch is missing what you need and you've got time.