Ellsworth and Rittenhouse - Goodwill - Retail Store and Donation Center

Red Wolve

Went to this location today with my children and wife and got profiled the moment we walked in. Store was in shambles staff was rude. My wife and I r interracial she's black and I'm white and my kids are are mixed not only were we watched but it seem like they were bout ready to accuse us of stealing. Let me be 100% transparent goodwill has nothing worth stealing also former employee for them why would I steal and put my kids and wife in jeopardy? Seriously I also work for a living so don't flatter yourself goodwill. Horrible place will never return.

Gabrielle Evans

These items they get for free are priced so high. Not even for a community profit but for them to pocket money for themselves. I’m so disgusted in this thrift. I no longer donate to them.

Jacque Estes

If you want to go to the most overpriced Goodwill in Arizona go to this one. Yarn priced the same as craft stores, worn out t-shirts for $6 and up. Store is filthy. Management that hides in the back when lines form instead of opening a register themselves.

pamela mendoza

This location needs to do a serious evaluation on its employees and management team. I spent $57 yesterday on curtains that unfortunately didn’t fit my window. I called this location in hopes to get some information on the return policy. I spoke with the manager who stated if I didn’t have the receipt I would only receive $1 back for each item. I explained I was not given a receipt but I have the credit card I used and the curtains still had tags on them. She repeated if I didn’t have the receipt she couldn’t help me. I then said, no worries, thank you and have a great day. In response, she laughed at me and hung up. I called back I got her name. I believe she stated Valorie or Mallory. I understand that the store policy is out of their hands but I’d expect a higher level of professionalism for a manager.