Long Beach Gas Utility

Brandie Cook

I think that it's wrong of Long Beach City gas trash and refuge to say that you cannot start a payment plan unless you put down a third of what your past due bills are when if you can't afford to pay it for the month why would you be able to afford to put a third of the whole entire build down and start making payments that makes absolutely no sense at all electricity set up an automatic payment plan without having to put a third down how come Long Beach gas and refuse can't do the same thing they are not being compassionate or sensitive to the pandemic and all of its effects on everybody financially mentally emotionally spiritually

Lisa Canfield

Are zero stars possible? That’s what these “service” people deserve. We moved into a new apartment yesterday and as turn on service scheduled for 7-12 this morning. They had my phone number. At 8, I called to give them the code to our building’s front door. And waited. We did not leave the apartment. Around 11, there was a loud knock at the door. My husband ran the 20 or so feet from our bedroom (the only room with furniture and therefore where we were waiting), opened it, and instead of a technician, there was a “sorry we missed you” sign hanging on the door. No buzzer, no call, not even enough time to get to the door before the guy (or gal!) took off. We called, and the customer “service” person insisted the tech “tried hard” to reach us. WE WERE IN THE NEXT ROOM! We have no tv or music yet and heard nothing until that final “I’m leaving” knock. No call, no front door buzzer, nothing. So thanks to the lovely Long Beach gas company, we will be taking cold showers through the weekend until they come back Monday afternoon - the soonest they could fit us in. We plan to put a big sign on the door reading GAS CO! WE ARE HERE! PLEASE DO NOT LEAVE!!! Maybe that will work? Anyway, if you plan on living in Long Beach, I suggest a home with all electric appliances. Okay - an addendum. Monday morning we went out and got breakfast, making sure we were back by noon. Around 11, our door buzzer went off. It was the gas guy! They had him down for 7-12, but told us 12-5. It’s a miracle we didn’t miss them again. The tech, Harold, was amazing. For example, he noticed we had a gas leak. Now, we told the gas co we smelled gas the first time we missed the tech, but they refused to send anyone, probably because they thought we were trying to trick them. But the gas from our dryer hookup had been running steadily all weekend. If we lit a match in there the whole building might have blown up. And it would have been the Long Beach gas co’s fault. But don’t blame Harold. He’s lovely.

Jay Moze

If you can help it, please try not to deal with this company. It's almost unfair because Long Beach Utilities company is the only company to get utilities connected in Long Beach. And, unfortunately, the customer service is horrendous!! When I call, it always seems like no one really wants to help me. They are more than happy to tell me their policies and limitations but they force me to find a solution to my problem. It's like they expect ME to be an expert on setting up my gas or water service. And then, I had them bring a technician out to fix the mess up that another technician caused. They called me to let me know the tech was outside. I didn't pick up the first time but within one minute I heard their message and tried calling them back right away. I also ran outside to meet with the technician. The tech left right away and the service center was closed...all within 3 minutes of receiving the initial call!!! Long story short, long beach needs another utilities company or new management or something because this is like tyranny.

Kelly Banks

I am so agitated right now that my hands are shaking. A service technician scheduled to appear between 12-4 arrived to my apartment complex leasing office during the scheduled time period. There was no one in the office and he left thus causing me to incur a missed appointment fee and continuing another day without hot water or a working stove. I called to reschedule and after a metaphorical circus, I was asked "will you answer the phone when dispatch calls after the technician arrives tomorrow?" So apparently I have to tell them during the initial service setup, that if you cannot enter my building, you need to contact me and I will come to help. It is required that I be here for the appointment so instead of having his dispatcher call me, the technician just left. Contacting a customer should be a standard practice when there is a perceived issue with a service appointment. I don't think that is unreasonable and it was confirmed by their acknowledgment that this will happen tomorrow. Now I just lost 8 hours of my vacation time. I will be asking around to see if there is a formal complaint department so that I can help them improve their customer service process.