KeyBank

Robert Hartshorn

Absolute worst experience of my life dealing with a bank. The online banking has nothing but problems. The credit card system has nothing but problems and locks the cards constantly for fraud even though the charges are legitimate, they can't seem to figure out the problems no matter how many people I talk to or how many people I call. The phone system when you call is doesn't work correctly, and even though you put in a business account it sends you to a non business department who ask you a bunch of security question to then tell you oh you have to have the business department and then transfers you there to start over again. On top of all of this there phone security system to text you when they think there is fraud doesn't work and never notifies you and they have no way to test it or fix it. Not once in over four years have I ever received a fraud text buy my cards have been locked probably a hundred times. I have called probably over fifty times in just the last two months to get my business credit cards unlocked. I finally have to change banks because they can not fix the problems. Just save yourself a bunch of time and headaches and avoid this bank all together.

David Heintz

Key Bank on 82nd & Sunnyside Dropped the ball on getting me a new card. I Payed $25 to get a new card in 2 days, and after waiting for a call after 4 days I Called to learn I have to wait 10 DAYS to get my card because they messed up.. too bad I had to reach out to them and call learn this. it was their mess up and never called, notified, in any way to let me know. I was going to pick up a packet to see their offers and switch banks to them but now I've decided to Not switch to Key bank.

Karina Docken

I came in on the 28th of December. I would say that my transaction was fairly simple and uncomplicated, however the teller did not due as I asked (because he started helping another customer before he was finished helping me). He made the wrong payment amount towards my credit card and I guess tried to cancel it (apparently doesn’t know he can’t do that because nobody told him) because of this I have been waiting for 11 day’s and counting to get my money to be applied as a payment towards my credit card. I was told today that there is nothing they can do and I have to wait 4 more days and that’s not even guaranteed to get my payment applied towards my credit card by then it will be over 2 weeks. I will be moving my mortgage/business account out of that bank and I will definitely be closing out my credit card. I’m sticking with my Credit Union going forward!!!

Hemiketals

I’m a bit discouraged when it comes to this branch. On two separate occasions I’ve had to educate them on how to do their job. First, I had to inform them that they offered a youth/teen checking account. (As I was there to open an account for my teenage person). I pulled it up on the phone and the fellow there could not believe that such an account existed. How can you not know your own products? Then when my daughter wanted direct deposit I was provided with instruction that it needs to be filled out by the bank, not handwritten account information. I inform the teller of this, she seemed bothered and you guessed it, she hand wrote the bank information. “They’ll accept it.” Sure enough my daughter’s place of work did not accept it. So I went to a different branch to get the documents I needed for setting up direct deposit. Now all of a sudden I’m getting charged paper statements when I was receiving them online. I never changed this. It’s one thing after another. Monday morning I’m closing my account with them.