Domino's Pizza

REVIEW BUDDY

Very disappointed. Not sure how hard it is to find the house in Phoenix that I’m staying at when it’s a regular block of homes. I sat outside in the porch 2 minutes before the driver named Nora was supposed to arrive and I didn’t see anyone. My live map on the dominoes link said she arrived and delivered my pizza when clearly I had no pizza in my hands. Not sure how she got paid either because I did put on the cash upon delivery. Not happy at all !! OK so I’m editing this comment. I did call the manager up a few days later and incurred the roaming and long distance charge but I saw that the church charge for the pizza had gone on my credit card as a pending charge because I provided the credit card before I did not go through because it was a Canadian credit card and when I spoke to the manager she did say that they did not deliver at all and that that pending charges be dropped within a few days. She clearly explained which I admit now after she explained it, that it was my user error and assuming that I would be getting that pizza because I had put Road instead of Avenue and it was the opposite direction of the city so they would’ve never delivered that pizza because out of their jurisdiction which is true after the fact when I looked at it. It was absolutely my fault and that’s why I was waiting for so long. The manager was really nice and explaining all of that and I was extremely professional and I have so much respect for her and for that location for the amazing customer service at the end of the day. I highly recommend going to this location just because of that impression. Thank you so much guys and I’m sorry for assuming in the beginning of this review initially. You guys are fantastic in my books !!!

Nathan Terepocki

Dishonest with their tracking system I ordered 2 pizzas and bread. Went inside right when i got notice that it was ready. Took a couple mins to get someone to help me. When he comes up i tell him name and he said its not read yet (6:13 at this time). Told him i got notice saying it was ready at 6:11 which is why i came in. He said it was another 5 minutes because still in oven. Dominos always has great food so i have no complaint there. But why have a tracker for convenience if you have employees not hitting it when its actually ready? (most likely to make their metrics look better)

Jason Koemans

The new manager, Brandy (?), immediately took care of my refund after an overcharge was issued. She didn’t even ask any questions and made it her priority to take care of the customer. It’s a lost art for businesses to operate like that anymore. Our food was great and the lobby is clean-kept.

jose juan segura

Orders cancelled! Managers not answering calls! mess up orders! Forgot drinks! Never carrying napkins ..... managers do not care! The 2 calls they answered show they can't handle the stress yelling and telling customers to shut up is not part of the Job! Tonight looks like there is no excuse because didn't pick up the phone ! ..... If there is no service don't Make it look like is open I always do really good tips what is the problem!