San Bernardino County Assistance

Irena Sanchez

I highly dislike this location! It's true that some of the workers there are rude, but there are other workers who know what they are doing and good at their job. I do agree on the fact that they need more training in regards to being professional, courteous, and sensitive to people's needs as every single person's case is different. BUT... bear in mind that there is a way to remind them that they're human, we're human, and that they are in a position to help people. And that is all there is to it.

Andrew Sarabia

Its not as bad as the reviews i read. I have been there several times and most of the time they are quick and easy to work with but, that soda and popcorn review? Ive never seen it at the walfare office.

Lalaine Nash

My mother’s social worker Ms Solis discontinued my mother’s IEHP insurance despite the State Ombudsman’s approval for expedited transfer of health insurance from LA to San Bernardino County. My mother is very ill and needs to see a Primary Care Provider to refer to a specialist. Ms Solis has no heart and wants us to continue to drive for 2 hours in LA. Instead of helping us, Ms Solis wants us to wait for another month. She has no clear explanation for the delay. She seems happy to give people a hard time coz she does not want to do her job. I will be requesting to get another Social Worker for I don’t trust that she has my Mom’s best interest at heart. If you call her direct number, she won’t answer if she does not like your face. Very vindictive. What bothers me most was when I asked for a Supervisor over the phone, she claimed that there is no Supervisor available but when I went same day to check, there is one. She clearly lied. I went then to another branch and they helped me clarify everything.

vivian tapia

The office people just set there. They see people waiting. But still it takes a very long time b4 they call your number. You wait about 30mins to 1 hr for them to call your number. And when u go in front of the person. It's like 5 or 10 mins and your out the door...UGH!!!! But I have to give them 5 stars. Even though I don't get enough to feed my family the whole month, I love my medical..