The UPS Store

Elvera Moses

It has always been a pleasant experience for me and I love they also accept returns for Amazon w/o repackaging or cost. Just get your authorization from Amazon online and you're set. It's underground in the WF bldg on Pine. Happy Longtime Customer

Tiffany Yi

I’ve been to this location a few times already and it’s always been a quick, easy, friendly experience. Tom, the gentleman at the front, is always so attentive and kind, I always feel well taken care of and that my packages are in good hands. Glad to have this location as my go-to 👍🏽

Veronica Hart

I would give them "0" stars if I could. I had an emergency notary service needed prior to sending out important court documents before the USPS offiice pickup and closure. I contacted the Pine St.office, which I'm 3 minutes away from, at approximately 2:15p and a lady informed me that they closed at 3p and could perform the notary for $15. I called back at 2:27p to see if they could print the documents also as I had unexpected printer issues. She stated yes they could do that before the notary, but again stated that they closed at 3:00. I thanked her and said I'll be there shortly. My friend and I made it there at approximately anywhere between 5-10 minutes to 3:00, but definitely before closing. They had two customers inside when we walked in. After telling us to go to a certain area to email the document file and have the copies printed for the notary, we were then told by an African American lady that they will not be able to do the notary because we needed to be there at 20 minutes to 3:00. What? They never stated that on the phone and I spoke with the lady twice. A Caucasian lady who said that she spoke with me stated in a very rude manner and nasty attitude that she told me that they closed by 3:00 p.m., which she did. However, I stated to her if you knew that I should be there 20 minutes before 3:00 in order to get the notary service, then you should have explicitly stated that on the telephone. Typically, when you go somewhere and you are in there BEFORE the place closes, they will still honor and accommodate any customer that is inside prior to closing of the doors and then not let anybody else in AFTER the doors close. That is how you do business and that is what I am used to. At the end of the day, the notary itself would not have taken more than a few minutes to do the actual process. But, even if it took longer, I was already in there and had not been told to do anything differently prior to coming or I would have because we were in a crunch for time and I got there as soon as I could. Nevertheless, the Black lady did print the documents out, but would not take the time to do the notary. She could have but was acting like a jerk. She also stated that that service prolongs their time there pass their work hours and past closing. Give me a break. What are you getting paid for? You're getting paid to help the customers that are in there BEFORE your place closes. At any rate, as a result of her defiance and clear stubbornness, I had to go find somewhere else that would be available and was very upset as I was inconvenienced and they did not seem to care and were only concerned about them having to stay past 3:00, and get off work. Very rude and very unprofessional. Poor customer service. They clearly don't care about all of their customer's needs. I would not do business with them again.

Chrystian Bautista

This UPS store is small in venue but big in helpfulness. The associates & manager/s there are kind, friendly and communicate to the best of their sincere ability. I have a P.O. Box there and when I am expecting something important, they do a great job helping me track it & call me when it has arrived if I’ve asked them to. Since the highly UNqualified “Chief Executive”, Postmaster, Louis DeJoy, has held the seat in the US Postal Service Office, Mail AND Deliveries through USPS has been inconveniently delayed and terrible. The associates there are sometimes rude and very unmotivated. Often they don’t know or care to know where your mail or package/s might be. I mention that to make the comparison and observation as to why I appreciate this United Parcel Service, over the majority of US Postal Service locations. This UPS branch makes an effort and the simple small things go a long way making a big difference. I walk in or smile and leave with a smile my mail.