Gunnies

timothy dykes

Gun counter manager has horrible customer service skills!! I called looking for a specific ammo that the gentlemen helping me said they had 15 boxes in stock with no limit on how many you can purchase. Perfect, I started my long trek down there. Get there and the associate helping me said he was able to find 1 box. When I explained I talked to someone that said they had 15 he told me they did but they don’t sell them unless you buy a gun in that caliber. I told him I understand their reasoning for that but explained that I called to clarify any restrictions before driving a long way to get there. I asked if I could talk to the person that could authorize me to buy 1 or even 2 more boxes. He took me over to the manager that was super confrontational right from the start, not letting me explain my situation and just saying no we aren’t selling it and threatened to take the one box I already had. After seeing he was not going to help I walked away understandably irritated. Away from the counter I was talking to my wife saying how I will leave a bad review about the horrible customer service from the manager. I asked another associate if I could get the managers name (for this review) and he got completely irrational with me saying “NO! I am not giving you his name and if you want to leave us a bad review you can give back the one box you got.” Following me all the way up to the cashier harassing my family and I about me wanting to leave a bad review. Definitely not what I expected from a mom and pop shop. I’ll spend my hard earned money at other stores that value any level of customer service.

Cody

Willy needs a hair cut really bad. Awesome group of gun guys. Sold me a sweet AK this time. I will keep going back for more.

Michael Penney

I needed to return a gun case and i lost the receipt and the tag and paid with apple pay (which makes it near impossible to locate the card holder/transaction). It was a REAL hassle. The manager patiently put in a lot of effort and was determined to find a solution to my problem. She went out of her way to make sure I got my refund and after a lot of searching I got it! Outstanding customer service!

Zach Coccimiglio

I’ve been shopping at Gunnies for a couple of years now. Their inventory is hard to beat. The staff is also deeply knowledgeable about the products they sell. Wyatt was a great help today at the gun counter and offered some excellent advice along with great customers service. Thanks Gunnies!