Pacific Sales Kitchen & Home Irvine

D. PI

I bought a stove from them, and I absolutely loved their service. They were very helpful and not to mention how patient they were with the amount of questions I had. I will most definitely recommend this store to my friends and family!

Susan So

Last week, my fridge/freezer broke. I came to pacific sales to buy a new one. If this sounds like you, I have one piece of advice for you - go somewhere else. My family and I are having an extremely frustrating experience with pacific sales trying to purchase a fridge and a freezer. They’ve scheduled a delivery and then failed to deliver three times so far! I’ve spent countless hours on the phone trying to get this sorted and at this point I’d give them 0 stars if I could. The first time was on Tuesday, where they said that they came to the house, rang the doorbell, and took photos of the front of the house. However, we have a ring camera doorbell which records a video every time it’s rung (which means that they never rung the doorbell). They also incorrectly confirmed the photos they took, for example saying that there was no car in front of the gate when my car was parked there all day. They likely drove into the wrong driveway for delivery, as several houses in the area look very similar. We called customer support to reschedule the deliveries. The second failed delivery was on Friday. When my daughter double checked the order the day before, she noticed that the person who rescheduled the deliveries only set up the fridge delivery! Not the installation or haul away of the old fridge, and completely forgot about the freezer! We called to see if they could amend the delivery, and they were told they couldn’t change anything and would reschedule for Saturday. Today, Saturday morning, I get a call at 6 am with no voicemail left behind. I was asleep at 6 am, but called them as soon as I woke up at 8 am, and got no response. I was sent to a personal number’s voicemail inbox that wasn’t set up. I was also sent an email saying that the delivery would have to be rescheduled. Again. Every time I’ve had to call them, I’ve been ping ponged between several different departments. They’ve outsourced their customer support and delivery, which means that everyone I talk to has no control over the order and is extremely rude. Almost everyone I’ve spoken to, from employees to managers, at this point nearly a dozen people, have been less than helpful. All they could offer me was rescheduling. One of them even told us that she was too new to help us, and that we should call back later for another agent. The sales person was extremely helpful and patient, but the experience after her sucked. At this point I’ve spent nearly a week without a fridge or freezer, and countless hours on the phone trying to get my fridge delivered. If I could do this again, I would go somewhere else. Anywhere else. And I recommend you do the same.

freddy martinez

Terrible service and return policy, I bought a $900 Samsung washer which immediately started making a noise when on the spin cycle. I returned it to the store they advised it was the shipping bolts that I removed and seemed to solve the problem but a few loads later the noise continued. Called to try to get a swap or a credit with the store and they refused stating its company policy since it was an open item and over 4 months ago which was not disclaimed at time of purchase. I will be taking my business somewhere else that clearly states the return policy with the store and has better customer service.

Leonardo Zevallos

This is a large open layout location. It was great to have the ability to look at a variety of brands and models. I was looking for a replacement refrigerator. The sales person was very patient, knowledgeable and helpful. Because of Covid driven shortages pricing was not aggressively lowered unfortunately, however I do like the fact that they offer free delivery and install, as well as no cost removal of old appliance. They also do offer a 18 mth same as cash or 10% in Best Buy coupons.